Kurabo QuickGene-Auto12S, Operation Manual

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4 Before Concluding as a Failure
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QuickGene-Auto12S/QuickGene-Auto24S Operation Manual
4
4 Before Concluding as a Failure
”Was the operation a failure?" Error messages displayed on the operation panel are explained below.
4.1 Troubleshooting
If sample isolation is unsuccessful, check following table and try solutions.
If problem is still not resolved, contact our customer consultation desk.
If you feel that isolation was a failure, please check the following before contacting us.
Phenomenon Possible Cause Countermeasure
Pipetting of wrong volumes
1. Worn piston O-rings
2. Tip might be bent
1. Change O-ring
2. Check the Tip head
No piercing
The motor or connector is not
working properly
Restart system. If problem resists,
contact Technical service.
Axis no Movement
Motor or connector is not working
properly
Restart system. If problem resists,
contact technical service
UV lamp is not working
1. UV lamp was installed incorrect.
2. The wire connect to the UV
starter was not inserted well.
3. Door is not closed or UV sensor
is not sensed.
1. Follow operation manual and
re-install.
2. Contact to local distributor.
3. Close the door and check the UV
sensor.
LED light is not working
The wire connect to the TFT board
was not inserted well or broken.
Contact to local distributor.
Does not operate when power is
turned ON
Is the power plug connected in an AC
outlet? Or Power Switch is on?
Securely insert the power plug in an
AC outlet and power on.
Operation panel cannot display
or operate.
Possibility of system failure. Contact to local distributor.
Crash happened when machine
is working.
Something may interfere machine
operation.
1. Clear the worktable and check
accessories is put in the right
position.
2. Power off and contact to local
distributor.
Abnormal noise from system. Possibility of system failure. Contact to local distributor.
Strange smell from the system. Possibility of system failure. Contact to local distributor.