CONFIDENTIAL - This document is the property of K.T.C. S.r.l. and cannot be reproduced or issued to third parties without written
authorization. K.T.C. shall safeguard its rights to the full extent of the law.
USER MANUAL AND INSTALLATION
COD. 091052 - REV. 07 - DATE 11/2016
Pag.5 di 45
1.1.2
WARRANTY
The KTC S.R.L guarantees its products from manufacturing or design defects for a period of 24
months from the date of commissioning, which must be communicated to KTC S.R.L, filling out
the form within the technical documentation supplied with the machine.
Not getting no communication, the guarantee will be recognized for 24 months by referring to the
following shipment date on the sales invoice KTC S.R.L.
Are excluded from the warranty the components for their specific use is subject to usury.
Interventions under warranty can be made exclusively by KTC SR.L. or technical assistance centres
authorized by KTC SR.L. shipment of any product made to KTC S.R.L, for Interventions under
warranty must be authorized in advance in writing by KTC S.R.L, which decides in its sole
discretion whether to authorise or use of its own Authorized technical assistance Center.
In both cases, the expedition to KTC S.R.L will be prepaid with the charge of the shipping invoice.
Repair or replacement under warranty includes free replacement of machine components, defective
recognized.
The warranty lapses for damage caused by negligence, incorrect installation, use and or do not
comply with the instructions described in "use and maintenance booklet"; in the case of alterations
or repairs carried out with non-original spare parts or by KTC S.R.L personnel not authorized by
KTC S.R.L.
Defective items replaced under warranty, are withdrawn from the authorized service center. Are
excluded from any warranty repair or compensation for damages occurring during transport (one-
way or return from an authorized technical assistance Center). Is any type of compensation for
damage caused to persons or things, resulting from a failure and inappropriate use of purchased and
downtime (the customer must protect itself for this case).
Warranty service is provided only to buyer in compliance with contractual and administrative rules
that present the specification documentation attesting to the purchase period.
This is the only valid warranty recognized by KTC S.R.L JURISDICTION.
Any dispute will be exclusively the competence of the courts of Vicenza.
1.1.3
RETURNS
Returns are made using the RMA (return material authorization) procedure.
To open said procedure, the customer must send a request to KTC.