CONSUMER SERVICE
If you have additional questions, please call our Consumer Service Department. It is helpful to have the
product available at the time of your call and to know the model number that can generally be found on
the base of the product.
LIMITED WARRANTY
This Krups’ product is warranted for 1 year with a maximum of 5,000 cycles (to check the nb of cycles, see page 16)
from the date of purchase against defects in material and workmanship. During this period, Krups will, at its option,
either repair or replace a defective product or any component found to be defective, at no cost. If a replacement
product is sent, it will carry the remaining warranty of the original product. This warranty does not apply to any
defect arising from misuse of the product, negligence, failure to follow Krups’ instructions on use and maintenance,
use on current of voltage other than that stamped on the product, or alterations or repairs not authorized by Krups.
This warranty does not cover products that have been used for commercial purposes or normal wear and tear such
as valves and seals that need to be replaced in the ordinary course, or if objects other than coffee beans are put
through the grinder.
THE DURATION OF ANY IMpLIED WARRANTY WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A pARTICULAR pURpOSE, SHALL BE LIMITED TO
THE DURATION OF THE EXpRESS WARRANTY pROVIDED HEREIN.
KRUpS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER.
Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion of incidental
or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights, which vary from state to state.
If you believe your product is defective, take the product (or send it postage prepaid) along with proof of purchase
to the nearest authorized Krups Service Center. (To find the nearest authorized Krups Service Center visit the Krups
website or contact Consumer Service in your country indicated below)
Krups Service Center locations can be found by visiting the website www.krupsUSA.com in the USA or
www.krups.ca in Canada.
When shipping the product to the service center please include a note explaining the issue, a copy of the sales receipt
and provide a valid return address on the outside of the shipping box (no PO Boxes). If the product is out of warranty
or warranty can’t be validated, the service center will send an estimate of repair for your approval.
USA
phone
1 866 668 025
Hours*
Monday - Friday from 8:00 a.m. - 6:0 p.m. (EST)
Letters should be addressed to:
Krups
196 Boston Avenue
Medford, MA 02155
Only letters can be accepted at this address.
packages without a return authorization
number will be refused or forwarded to
a Service Center.
*Please note hours are subject to change.
CANADA
phone
1 800 18 25
Hours*
Monday - Friday 8:0 a.m. - :0 p.m. (EST)
Letters should be addressed to:
Groupe SEB Canada Inc.
55 Finchdene Square
Scarborough, Ontario M1X 1B7
