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Technical Support
Before contacting Kontron for support of a technical problem, check the troubleshooting information below to find
out more about possible solutions. If the troubleshooting table does not contain a solution for the technical problem,
contact Kontron Support (http://www.kontron.com/support).
To request support via e-mail, report documentation errors, or general customer feedback, use Kontron’s Contact
Support Request Form by visiting:
http://www.kontron.com/about-kontron/company-overview/contact-us/forms/contact-support.
In case the request form does not work or you do not get a response within 48 hours, send a follow up email to
[email protected]
Make sure you have the following product identification information on hand when you call:
Product name,
Product model number
Serial number (SN) of the unit
Be ready to explain the nature of your problem to the service technician.
The serial number can be found on the type Label, placed on the rear side of the system.
14.1.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively
by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is
repaired or replaced within the stipulated warranty period. Visit the RMA Information website before returning any
product to Kontron.
Kontron’s RMA Information website can be found at:
http://www.kontron.com/support-and-services/support/rma-information
