Konica Minolta IP-011, Service Handbook

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3-7 KN-304 Network Board
Chapter 3 Troubleshooting
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File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer? Use PCONSOLE to check this.
• Did you have the proper rights to configure the printer? (supervisor or administrator)
• Are the File Server and the KN-304 communicating? Run NetWare’s COMCHECK utility from any
network workstation to check this.
• Are there enough user positions on the File Server? The Print Server function logs on as a user.
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Workstation Checklist
• Is the network loaded onto the workstation? See the NetWare documentation.
• Is the application set up to print to the printer? For instance, are you using the correct driver?
• Is the workstation connected to the correct print queue? Print a file and verify that the file goes to
the queue.
• Are the print queues assigned to the KN-304-connected printer also assigned to another network
printer? If they are, the print jobs may be going to that printer.
• From PCONSOLE, enter a sample print job directly into an assigned queue. Does the job be-
come Active? Is job printed?
• Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network printer. Use PRINTCON
to check. If not, enable it.
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Print Server Card Configuration Checklist
If all your hardware connections are correct, check the following:
• Use MAP to check the status of the print server. The Unit Status screen shows the status for the
selected network interface card. This report includes a status of file servers and queues as-
signed to a printer along with a description of any problems.
• The printer may not be assigned to the correct print queues. Use PCONSOLE to direct print jobs
to the correct queues, then check to see if the print job is in the queue.
• If devices were added or changed, use PCONSOLE to make sure you configured the new de-
vices correctly.
• Make sure the KN-304’s name has been entered correctly. If you changed the name in MAP, you
must