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Konica Minolta IP-011, Service Handbook

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3-2  IP-011 PRINTER CONTROLLER

Chapter 3  Troubleshooting

Symptom

Test print can be produced but

not from the network port.

Test print can be produced and

all ports are good, but user jobs

cannot be printed.

Possible causes

The network board is inactive or

not installed properly.

Some software error has hap-

pened.

Actions

Examine the network card. Check

all connectors. Replace the net-

work board as necessary.

IP-011’s software or application

program has something wrong.

Save the file, which failed to be

printed, in the disk and analyze

the problem by suitable means.

Summary of Contents for IP-011

Page 1: ...February 2000 Ver 1 0 Technology Support Center KONICA MINOLTA BUSINESS TECHNOLOGIES INC IP 011 SERVICE HANDBOOK ...

Page 2: ...COPYRIGHT 2000 KONICAMINOLTABUSINESSTECHNOLOGIES INC All rights reserved ...

Page 3: ... or damage to the equipment while servicing the equipment for which this service hand book is intended Therefore this Service Handbook must be read carefully before doing service work both in the course of the technical training and even after that for keeping the correct maintenance and control of the copying machine Keep the Service Handbook also for the future service When it is impos sible to ...

Page 4: ...ocks safety circuits etc Safety will not be assured leading to a risk of fire and injury 7 Performing actions to copier not described in the instruction manual or the service handbook 8 Using parts other than specified by Konica CHECKPOINTS WHEN PERFORMING ON SITE SERVICE Konica copiers are extensively tested before shipping to ensure that all applicable safety stan dards are met in order to prote...

Page 5: ...bed tools Do not carry out any adjustments not described in the documentation 2 If the power cord is damaged replace it only with the specified power cord If the power cord insulation has been damaged and there are exposed sec tions shortcircuits and overheating may occur leading to a serious fire risk 3 Do not route the power cord so that it can be stepped on or pinched Other wise overheating may...

Page 6: ...solvents can lead to discomfort 4 Do not replace the cover or turn the unit on before any solvent remnants on the cleaned parts have fullyevaporated Caution Toner and developer are not harmful sub stances but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes etc If this happens immediately rinse with eye wash and plenty of water and consult a phy...

Page 7: ... flow 1 5 Option 1 6 KN 304 network board 1 6 2 Disassembly assmbly Construction 2 1 Disassembly assembly procedures 2 2 Removal installation of boards 2 2 Expanding the memory 2 5 3 Troubleshooting Troubleshooting 3 1 Troubleshooting of the IP 011 and copier 3 1 4 Appendices Rewriting the firmware 4 1 Preparation 4 1 Procedure of rewriting the firmware 4 1 In case of failure in rewriting the firm...

Page 8: ...Overview 1 ...

Page 9: ... Special printing features Printing on both faces choice of paper type zoom function choice of paper tray choice of output tray choice of print quality Alternate function sort group function staple function layout function front back cover intersheet function booklet func tion smoothing function page protection function watermark function Direction of printing portrait landscape Resolution 600 dpi...

Page 10: ... printer driver Host computer A Windows based computer Finisher FS 107 Size 240 mm W x 160 mm H x 37 mm D Weight Approx 1 1 kg Power source 5 V 2 A or less supplied from copier Operating conditions temperature 5 55 C humidity 5 95 RH condensation not allowed Restrictive Conditions In the Printer mode the ECK Electric Key Counter of the Konica 7020 series is not available Although the Weekly Timer ...

Page 11: ...the Konica 7020 series copying machine Host base printer of Windows only Printer status can be monitored and several settings can be changed from the status monitor Control Panel through parallel line The drivers interfacing with Windows 95 98 and NT allow use of the functions of the Konica 7020 series copying machine The KN 304 network board allows use of the IP 011 as a network printer Use of fl...

Page 12: ...system check 3 On completion of system check the controller s icon appears on the copier LCD screen If printer mode is selected a message Ready to print appears Data processing of the IP 011 See data flow When you attempt to print a document data from a computer connected the IP 011 processing will be made as follows 1 The print job comes from the computer or network to the parallel port or Ethern...

Page 13: ...Printer Driver IEEE1284 Browser HTML Network TCP IP IPX SPX IP 011 IEEE1284 NIC Printer Controller Interface Printer Tools Computer PCI Bus E RDH Memory Printer Engine Engine Intermediate Language Interpreter Memory Spooler IEEE1284 Network TCP IP IPX SPX Command for Printing Image Data Engine Status ...

Page 14: ...R CONTROLLER Chapter 1 Overview Option KN 304 network board If the IP 011 is fitted with the KN 304 network board the 7020 series can be used as a remote printer from any computer belonging to a network NetWare Windows ...

Page 15: ...Assembly Disassembly 2 ...

Page 16: ...onnector CN502 Connector CN501 for KN 304 Jumper Caution If grounding is not made securely the cards can be damaged during work Make sure to ground your body securely by using a wrist strap before starting to work Tool Use a phillips head screwdriver Reference information As the IP 011 is provided with a flash memory no tool is needed to replace ROM for upgrading the firmware ...

Page 17: ...embly assembly Disassembly assembly procedures Removal installation of boards 1 Remove the sliding cover 2 screws Sliding cover 2 Remove the main cover 11 screws main cover 3 Remove the side cover of the parallel connector side 5 screws Side cover ...

Page 18: ...ures 4 screws Top panel fixtures 5 Remove the board unit and the side cover of the copying machine side all together 7 screws When installing push the plate spring to the inside 6 Pull off the controller board at the connector CN2 on the PCI Intermediate board fitted to the side cover CN2 ...

Page 19: ...2 4 IP 011 PRINTER CONTROLLER Chapter 2 Disassembly assembly 7 Remove the PCI Intermediate board 4 screws 8 To install reverse the removal procedure ...

Page 20: ...IMM card additionally into a slot on the controller board Caution With the memory expanded the IP 011 can rasterise more pages during waiting previous print job than before expansion If memory overflow occurs expand the memory When adding a DIMM card they must be all of the same type with or without parity The memory card slot is prepared for expansion of 32MB or 64MB Installing DIMM 1 Insert the ...

Page 21: ...rovided on both sides of the socket Caution The DIMM card can fit into the socket only in such a direction that the notch pro vided on the bottom of DIMM matches with the one on the socket Removing DIMM 1 Release the lock levers provided on both sides of the socket Take out the DIMM in the upper oblique direction ...

Page 22: ...Troubleshooting 3 ...

Page 23: ...IP 011 Copier is in trouble The IP 011J has not started prop erly The controller board or some boards of the copier are defec tive The controller board is inactive Software of the IP 011 is de stroyed The parallel port has something wrong or the cable is wrong or the problem is on the com puter side Actions Check if the IP 011 is connected with the copier properly Locate the cause of trouble of th...

Page 24: ...r jobs cannot be printed Possible causes The network board is inactive or not installed properly Some software error has hap pened Actions Examine the network card Check all connectors Replace the net work board as necessary IP 011 s software or application program has something wrong Save the file which failed to be printed in the disk and analyze the problem by suitable means ...

Page 25: ...Appendices 4 ...

Page 26: ...n on the copier s main and auxiliary powers Procedure of rewriting the firmware 1 On the monitor screen of the computer click the Start button Click and select MS DOS Prompt from Program The MS DOS prompt appears 2 Responding to the MS DOS prompt designate the folder where the firmware is held Execute a COPY command and press the Enter key Example C copy filename xxx lpt1 b 3 On completion of file...

Page 27: ... indicating the completion appears Then turn off and on the Main SW of the copier In case of failure in rewriting the firmware If rewriting the firmware fails for some reason it may be possible to redo the rewriting procedure when the error happened in file transfer from the computer Turn off and on the Main SW of the copier and try the procedure again ...

Page 28: ...4 3 IP 011 PRINTER CONTROLLER Chapter 4 Appendices D8401 POWER PC IC1 CN503 CN502 CN501 JP2 JP1 LED2 LED1 SW1 CN504 Functions of parts mounted on boards ...

Page 29: ...the indications of the LEDs mounted on the controller board LED1 green lights Power is being supplied LED red lights Ready for data transfer Push switch No need to operate the switch SW1 Resets system only for development purpose Jumpers No need to use the jumpers JP1 Not installed no function JP2 For production purpose ...

Page 30: ...February 2000 Ver 1 0 Technology Support Center KONICA MINOLTA BUSINESS TECHNOLOGIES INC KN 304 SERVICE HANDBOOK ...

Page 31: ... 4 How to Diagnose Problems 3 5 Troubleshooting Network Hardware Connections 3 6 Troubleshooting NetWare Protocol 3 6 NetWare Checklist 3 6 File Server Checklist 3 7 Workstation Checklist 3 7 Print Server Card Configuration Checklist 3 7 Printer Server File Server Printer Checklist 3 8 Workstation to Print Server Card Connection Checklist 3 8 KN 304 Loses Its File Server Connection 3 8 Unable to P...

Page 32: ...Overview 1 ...

Page 33: ...etwork controller card x1 Network interface Ethernet 100Base T 10Base T Protocols IPX SPX NetWare LPD LPR TCP IP peer to peer TCP IP Host computer DOS V computers NEC PC 98 series Dimensions 123 7 mm W x 95 mm H Weight Approx 227 g Power source 5 VDC 5 to 5 0 5A Note Specifications are subject to change for improvement with out prior notice ...

Page 34: ...IP from Microsoft Windows 95 98 Supports printing by lpr lpd of Microsoft Windows NT 2000 Windows 2000 will be available in the future Supports both of Novell NetWare bindery mode and Novell Directory Service NDS Incorporates an HTTP server and enables to link the Management Access Program MAP provided with a standard Web browser to manage the printer and network card Enables FTP printing Use of f...

Page 35: ...Assembly Disassembly 2 ...

Page 36: ...ssembly Assembly Disassembly procedures Installation to removal from the IP 011 1 Connect the connection cable to the KN 304 connection cable 2 Remove the IP 011 s main cover 11 screws main cover 3 Remove the screening plate 2 screws screening plate ...

Page 37: ...ert the KN 304 halfway in 5 Connect the cable of the KN 304 to the connector CN501 of the IP 011 CN501 6 Fully insert the KN 304 and secure it with the screws 2 screws 7 Install the IP 011 s main cover 11screws 8 For removal reverse the procedure of installation ...

Page 38: ...Troubleshooting 3 ...

Page 39: ...een LED alternately blinks with amber indi cator Operating Condition Error Error Error Error Error Error Normal Normal Normal error Failed the Ethernet hardware self test Check the network Did not pass the check sum test Unit automat ically goes into download mode and awaits flash update Some printer interface Has lost its NetWare connection to file server Has been reset to fac tory defaults Is pe...

Page 40: ...configuration of the KN 304 immediately before the report is printed Konica 7020 printer also allows you to use a command from the LCD panel that will produce a status report It is strongly recommended that you review this report immediately after installation and any time the setup has been changed If the report does not include a protocol that was configured check that the procedure was done pro...

Page 41: ... Ethernet II Protocol Address 192 102 51 100 Subnet Mask 255 255 255 0 Default Gateway 0 0 0 0 IPP Network Information enabled Internet Printing Protocol http 192 102 51 100 631 Print AppleTalk Network Information enabled Frame Type 802 2 SNAP On 802 3 Preferred AppleTalk Zone Default Zone Novell Connection Information Printer Name Printer 0 File Server PS280 Queue 3500_NIC Priority 1 Attached Yes...

Page 42: ...to do this when the Print Server Card is moved to a new location where the environment NetWare file servers IP subnets and so on is different This process is called Reset to Factory It can be done with MAP or a Web Browser However if network access is not possible the following method may be used Resetting to factory default means that the print server loses all data such as names and IP addresses...

Page 43: ...ual Did you get a KN 304 status page On power up the KN 304 sends a status page which may contain information that can be useful for troubleshooting Keep the status page available until a problem is resolved 2 Check the KN 304 s LED status indicator to ensure that there is no error condition See LED Status Indicator for more information 3 Check the status report to see what protocols are enabled a...

Page 44: ...he print server name entered correctly The factor default name is KON_serial number The serial number is located on the card Did you assign print queues to the printer It is recommended you assign each print queue to only one Print Server Card connected printer If print queues are assigned to other network print ers the print jobs may be going to an other network printer Did you assign the printer...

Page 45: ...304 connected printer also assigned to another network printer If they are the print jobs may be going to that printer From PCONSOLE enter a sample print job directly into an assigned queue Does the job be come Active Is job printed Is AUTO ENDCAP enabled Auto Endcap lets you send data to a network printer Use PRINTCON to check If not enable it Print Server Card Configuration Checklist If all your...

Page 46: ... to the print queue using PCONSOLE If the print job does get to the queue the problem is not with the workstation print server connec tion Use CAPTURE to send data to the printer from a workstation software application See your NetWare print server manual for information Make sure another printer is not taking the print jobs from the queues BEFORE the Print Server Card can service the job To do th...

Page 47: ...Appendices 4 ...

Page 48: ...e following utility should be installed FTP Download Prepare the replacing firmware in the hard disk of the computer or in a CD ROM Procedure of rewriting the firmware 1 Make sure of the current firmware version You can get the information from the status page 2 Start FTP Download and select the firmware file upd file to download from File menu Example g15900a upd You will then be urged to enter t...

Page 49: ...4 2 KN 304 Network Board Chapter 4 Appendices Functions of parts mounted on the board DL1 OP1 TEST BYPASS ON ON OP6 OP2 OP3 OP4 OP5 OP7 DL2 JP2 ...

Page 50: ...k If you cannot use the method of using MAP browser perform the following procedure 1 Turn off the printer 7020 and then remove the KN 304 from the IP 011 2 Set the jumper OP2 as illustrated below Connect the KN 304 to the IP 011 printer And turn on the printer The KN 304 will restore the default settings in about 5 minutes 3 Turn off the printer remove the KN 304 and move the jumper OP2 to the po...

Page 51: ...pter 4 Appendices OP3 Bus handshake Don t move this jumper This is set depending on the signals of the printer OP3 pin number 1 2 ACK RDY signals OP3 pin number 2 3 WAIT signal The handshake signal is normally set at WAIT pins 3 4 ...

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