Konica Minolta Bizhub 165 User Manual Download Page 124

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Troubleshooting table

11-8

bizhub 165

11.2

[PC CONNECTION FAILED]

An error occurred while the ma-
chine was reading data during
scanning.

Turn off the machine, then check
that the USB cable is correctly
connected.
After checking the USB cable,
turn on the machine again.
If the error is still not corrected,
contact your service representa-
tive.

Message

Cause

Remedy

Summary of Contents for Bizhub 165

Page 1: ...ca Minolta Business Solutions Europe GmbH Europaallee 17 30855 Langenhagen Germany Tel 49 0 511 74 04 0 Fax 49 0 511 74 10 50 www konicaminolta eu 2012 Konica Minolta Business Solutions Europe GmbH Al...

Page 2: ......

Page 3: ...Norway users 1 11 Laser safety label 1 12 Ozone release 1 12 Acoustic noise for European users only 1 12 For EU member states only 1 12 For EU member states only 1 12 1 5 Caution notations and labels...

Page 4: ...g MODE MEMORY 5 15 Registering copy settings 5 15 Recalling copy program 5 15 5 5 Function combination matrix 5 16 6 Installing the driver 6 1 Precautions for installation 6 3 6 1 1 Operating environm...

Page 5: ...om Custom Settings 8 6 9 MENU 9 1 COPY FUNCTION 9 3 9 2 COPY JOB SETTING 9 4 9 3 UTILITY 9 6 9 3 1 MACHINE SETTING 9 6 9 3 2 SHORTCUT SETTING 9 8 9 3 3 CUSTOM SIZE MEMORY 9 9 9 3 4 USER MANAGEMENT 9 9...

Page 6: ...s at the vertical transport section 11 10 Clearing paper jams at the paper take up section 11 11 Clearing paper jams at the exit section 11 12 Clearing paper jams at the Bypass Tray optional 11 13 12...

Page 7: ...1 Introduction...

Page 8: ......

Page 9: ...s product and use it effectively please read this User s Guide as necessary The illustrations used in this manual may appear slightly different from views of the actual equipment 1 1 Energy Star As an...

Page 10: ...d or other countries All other product and brand names are trademarks or registered trademarks of their respective companies or organizations Copyright 2012 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Al...

Page 11: ...his Agreement 5 You agree not to modify adapt or translate the Software and Documentation 6 You agree that you will not attempt to alter disassemble decrypt reverse engineer or decompile the Software...

Page 12: ...ause injury or damage to property A triangle indicates a danger against which you should take precaution This symbol warns against cause burns A diagonal line indicates a prohibited course of action T...

Page 13: ...or electrical shock Contact your author ized service representative if an extension cord is required CAUTION The outlet must be near the equipment and easily accessible Oth erwise you can not pull ou...

Page 14: ...esult Do not place this product on an unstable or tilted bench or in a lo cation subject to a lot of vibration and shock It could drop or fall causing personal injury or mechanical breakdown Do not le...

Page 15: ...et ism such as precision equipment and data storage devices otherwise they may malfunction They could cause these products to malfunction When moving the machine CAUTION Whenever moving this product b...

Page 16: ...ited under CISPR rules and local rules GS Certification This product is GS certified for the Konica Minolta branded model bizhub 165 Laser safety This is a digital machine which operates using a laser...

Page 17: ...a saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle T m on puolijohdelaser Laserdiodin sunrin teho on 7 mW ja aallonpituus on 770 800 nm 7 VARNING Om apparaten...

Page 18: ...able de bien a rer la pi ce ou se trouve l appareil Acoustic noise for European users only Der h chste Schalldruckpegel betr gt 70 dB A oder weniger gem ss EN ISO 7779 For EU member states only This s...

Page 19: ...sitions Be very careful that an accident does not occur when operations such as removing paper jams are performed NOTICE Do not remove caution labels or notations If any caution label or caution notat...

Page 20: ...nt and regular maintenance can easily be per formed adhere to the recommended space requirements detailed below NOTICE Be sure to allow a clearance of 200 mm 8 inches or more at the back of this machi...

Page 21: ...nvironmental requirements for correct operation of the machine are as follows Temperature 10 C 50 F to 30 C 86 F with fluctuations of no more than 10 C 50 F within an hour Humidity 15 to 85 with fluct...

Page 22: ...es of indebtedness Stock certificates Legal Originals Food stamps Postage stamps canceled or uncanceled Checks or drafts drawn by government agencies Internal revenue stamps canceled or uncanceled Pas...

Page 23: ...mbol indicates a risk that may result in damage to this machine or originals Follow the instructions to avoid property damage Procedural instruction 0 This check mark indicates an option that is requi...

Page 24: ...indicated in bold text 1 9 2 Original and paper indications Paper size The following explains the indication for originals and paper described in this manual When indicating the original or paper siz...

Page 25: ...2 Part names and their functions...

Page 26: ......

Page 27: ...The original is scanned by the scanner section and the scanned image is printed by the printer section Referred to as the machine the main unit or the bizhub 165 through the manual 2 Multi Bypass Tray...

Page 28: ...main unit with an optional Multi Bypass Tray MB 503 No Name 1 Original Cover 2 Original Pad 3 Control Panel 4 1st Side Cover 5 1st Side Cover Release Lever 6 Bypass Tray Option 7 Tray 1 8 Front Cover...

Page 29: ...side of the main unit The illustration shows the main unit with an optional Multi Bypass Tray MB 503 No Name 1 Original Glass 2 Fusing Unit Top Cover 3 Fusing Unit 4 Drum 5 Paper Take Up Roller 6 Tone...

Page 30: ...2 2 6 bizhub 165 2 2 2 2 3 Control Panel No Name 1 Shortcut 2 Display 3 4 Menu Select 5 Keypad 6 Reset 7 Clear Stop 8 Start 9 LED 10 Error 11 Back 12 Status LED 13 Density 14 Quality 15 Zoom 16 Paper...

Page 31: ...3 Using this machine...

Page 32: ......

Page 33: ...s you to reserve a copy job After the machine has finished warming up the original will be scanned 0 Do not turn off the Power Switch while a queued job or stored data is waiting to be printed The job...

Page 34: ...Up Roller 3 Load the paper into the paper tray so that the side of the paper to be printed on the side facing up when the package was un wrapped faces up Do not load so many sheets of paper that the...

Page 35: ...e surface of the paper facing down Do not load so many sheets of paper that the top of the stack is higher than the mark If paper is curled flatten it before loading it Allows you to load up to 100 sh...

Page 36: ...ong force to press down on a book or any other form of original that must be spread on the Original Glass Otherwise the machine may be damaged or a failure may occur 0 For thick books or large objects...

Page 37: ...down on the Original Glass 2 From the Control Panel specify the necessary copy settings For details on copy functions refer to page 5 5 Combine frequently used copy settings into programs and registe...

Page 38: ...Basic operations 3 3 8 bizhub 165 3 2...

Page 39: ...4 Control Panel keys...

Page 40: ......

Page 41: ...inuous copy operations Stops PC printing 8 Start Press this key to start the copy operation 9 LED Steadily lit up to indicate that the machine is in the Sleep mode or ready for receiving a job 10 Erro...

Page 42: ...that is selected Indicates that plain paper is se lected Indicates that the second side of plain paper is selected Indicates that card is selected Indicates that the second side of card is selected I...

Page 43: ...out For details on loading paper refer to page 10 4 Toner is running out For how to replace Toner Bottles refer to page 10 6 A maintenance is due Contact your service repre sentative The Drum should b...

Page 44: ...r specify the settings Press the or key to select a menu and change the set tings Press the or key to change the settings Press the or key to change the settings and press the key to move to the setti...

Page 45: ...5 Copy function...

Page 46: ......

Page 47: ...5 5 Copy function 5 1 Available copy features These are the copy features that can be used in this machine Settings Full size copy Enlarged reduced copy ID COPY 2in1 Portrait 2in1 Landscape 4in1 PATTE...

Page 48: ...Available copy features 5 5 4 bizhub 165 5 1 LEFT ERASE UPPER ERASE FRAME ERASE BOOK SEPARATION BOOK SEPARATION FRAME ERASE BOOK SEPARATION CENTER ERASE BOOK SEPARATION CENTER FRAME ERASE Settings...

Page 49: ...y the number of copies you desire 2 Paper tray Select the paper tray loaded with the desired paper For details on loading paper refer to page 3 4 3 Paper size Select the size of the paper loaded in th...

Page 50: ...eproduced sharply while photos are reproduced as a smooth image TEXT Select this option when the original con sists of text only The edge of the text is re produced sharply PHOTO Select this option wh...

Page 51: ...ts top side faces the left side of the machine 0 Position the original 4 mm 3 16 inches away from the Original Scale Press the Menu Select key COPY FUNCTION ID COPY ON or press the ID Copy key on the...

Page 52: ...to a single sheet of paper Original size A4 Paper size A4 Zoom ratio 70 Original size A4 Paper size A4 Zoom ratio 70 Original size A3 Paper size A4 Zoom ratio 50 Original size 11 e 17 Paper size 8 1 2...

Page 53: ...e 11 e 17 Zoom ratio 100 0 The zoom ratio is automatically set to 50 Inch 50 Load paper of the same size as the original 0 If the size of the original differs from that of the paper being used change...

Page 54: ...conditions each copy set is automatically fed out and sorted in an alternating crisscross pattern Install the optional Bypass Tray Paper of the same size and type is loaded with the w orientation in...

Page 55: ...ces the back side of the machine 0 The erase width varies according to the zoom ratio setting Press the Menu Select key COPY FUNCTION ERASE d Reference To specify the erase width Press the Menu Select...

Page 56: ...th the w orientation and load paper with the v orientation 0 Load paper that is half the size of the original 0 The length of the paper that can be loaded should not exceed 216 mm 8 1 2 inches Press t...

Page 57: ...216 mm 8 1 2 inches 0 Load paper that is half the size of the original 0 The erase width varies according to the zoom ratio setting 0 Specify BOOK SEPARATION in advance Press the Menu Select key COPY...

Page 58: ...OPY FUNCTION 5 5 14 bizhub 165 5 3 d Reference To specify the erase width Press the Menu Select key UTILITY COPY SETTING ERASE SETTING To specify the Book Separation Press the Menu Select key COPY FUN...

Page 59: ...the more frequently used copy setting programs for immediate recall when necessary 1 Configure the copy settings to be registered 2 Press the Menu Select key COPY JOB SETTING MODE MEMORY REGISTER 3 Se...

Page 60: ...o o o o o o o o o o o o o o o o o Zoom Fixed Zoom Ra tio o o o o e o o o o o o e e e o o o o o o o Zoom Up Down Ratio o o o o e o o o o o o e e e o o o o o o o Quality Text Photo o o o o o o e e o o o...

Page 61: ...possibility does not exist during operation 1 BOOK SEPARATION can be combined with SORT However regardless of the selected sort setting the final output is the same 2 If the PHOTO quality setting is s...

Page 62: ...Function combination matrix 5 5 18 bizhub 165 5 5...

Page 63: ...6 Installing the driver...

Page 64: ......

Page 65: ...ack 2 or later Windows Server 2008 Service Pack 2 or later Windows 7 64bit Windows XP Service Pack 2 or later Windows Server 2003 Service Pack 2 or later Windows Vista Service Pack 2 or later Windows...

Page 66: ...ps Select the page description language according to the application used for printing Printer driver Page description language Supported Operating Systems KONICA MINOLTA GDI Driver GDI driver GDI Win...

Page 67: ...chine off then on again In this case turn off this machine then wait approximately 10 seconds before turning it on again If you turn this machine on immediately after turning it off it may not functio...

Page 68: ...4 Select Install from a list or specific location Advanced then click Next 5 Under Search for the best driver in these locations select Include this location in the search then click Browse 6 Specify...

Page 69: ...Step 2 If Installer does not start automatically please double click Setup exe in the root of the DVD ROM If the User Account Control window appears click Allow Continue or Yes The scanner driver will...

Page 70: ...the Printers and Faxes list and the Print Server Properties appears on the menu Click the Print Server Prop erties from the menu In Windows Vista Server 2008 right click on the area that has nothing d...

Page 71: ...e last few lines to confirm it is the file for the corresponding model The number of the PNF file is the same as that of the inf file In Windows 7 Vista Server 2008 Server 2008 R2 this operation is no...

Page 72: ...Uninstalling the driver 6 6 10 bizhub 165 6 5...

Page 73: ...7 Printer function...

Page 74: ......

Page 75: ...window displays the Printing Preferences page of the printer driver where you can configure various functions For details refer to page 7 4 5 Click Print Printing is executed If no copy operation is p...

Page 76: ...le changed settings and close the properties window Cancel Click this button to disable cancel changed settings and close the properties window Apply Click this button to apply the specified settings...

Page 77: ...er size for registration Up to 32 sizes can be registered Up to 20 characters can be entered for the registered name Output Size Specify the output paper size If it is different from the original size...

Page 78: ...Combination Details Specify the page order and use of the border lines Combination Select the combination condition This is the same setting selected in the Combination list on the Layout tab Order S...

Page 79: ...ction name Description Front Cover Page Select to attach a front cover page You can select whether to print the front cover as a blank page or as a page containing an image on the first page Front Cov...

Page 80: ...lect to use bold text Italic Select to use italic text Size Specify the size A setting between 7 and 300 points can be specified Angle Specify the angle that the text is printed on the paper A setting...

Page 81: ...information Function name Description Resolution Select the print resolution 600 e 600 Originals are printed at 600 e 600 dpi 300 e 600 Originals are printed at 300 e 600 dpi Adjustment Click this but...

Page 82: ...indow Cancel Click this button to disable cancel changed settings and close the properties window Apply Click this button to apply the specified settings without closing the properties window Help Cli...

Page 83: ...pecify the output paper size If it is different from the original size and the zoom is set to Auto the output image will be enlarged or reduced to fit the size Zoom Select an enlarge or reduce ratio C...

Page 84: ...Combination Details Specify the page order and use of the border lines Combination Select the combination condition This is the same setting selected in the Combination list on the Layout tab Order S...

Page 85: ...ity tab Specify the print quality 7 3 5 About tab Displays the printer driver version information Function name Description Resolution Select the print resolution 600 e 600 Originals are printed at 60...

Page 86: ...XPS printer driver settings 7 7 14 bizhub 165 7 3...

Page 87: ...8 Scan function...

Page 88: ......

Page 89: ...sed As an example the procedure using Adobe Acrobat 7 0 Professional is described below 1 Place the document face down on the Original Glass For details on placing originals refer to page 3 6 2 Start...

Page 90: ...ormal resolution for the standard size character e g typed document and scan efficiency 300 dpi e 300 dpi Higher resolution for the small charac ter e g newspaper 600 dpi e 600 dpi The highest resolut...

Page 91: ...art the application on the computer 3 Click File 4 Point to Import then click WIA Support If a message dialog box appears check its contents and click OK 5 Specify the necessary settings For details r...

Page 92: ...cument and scan efficiency 300 Higher resolution for the small charac ter e g newspaper 600 The highest resolution for image data Brightness Adjust the brightness of the image Picture Type Black and w...

Page 93: ...9 MENU...

Page 94: ......

Page 95: ...ettings for making copies For details refer to page 5 7 Settings COPY FUNCTION Configure the application settings for making copies p 9 3 COPY JOB SETTING Configure the paper for the tray and quality...

Page 96: ...ratio can be set between 50 and 400 QUALITY TEXT PHOTO Select this option when the original consists of text and photos The edge of the text is reproduced sharply while photos are reproduced as a smo...

Page 97: ...installed the following setting items cannot be selected TRAY SELECT BYPASS PAPER Factory default TRAY SELECT TRAY1 TRAY1 PAPER Metric area SIZE A4 v Inch area SIZE Letter v TYPE PLAIN BYPASS PAPER Me...

Page 98: ...ILITY MACHINE SETTING SHORTCUT SETTING CUSTOM SIZE MEMORY UTILITY USER MANAGEMENT JOB SETTING COPY SETTING UTILITY RETURN Settings AUTO PANEL RESET Specify a length of time until the Auto Panel Reset...

Page 99: ...he Display KEY SPEED SETTING TIME TO START Specify a length of time until the value begins to change after a key is held down INTERVAL Specify the length of time for the value to change to the next nu...

Page 100: ...SE Copies can be produced by erasing shadows of punched holes staples and unnecessary areas around the original text If FRAME ERASE CENTER ERASE or CENTER FRAME ERASE is set also BOOK SEPARATION will...

Page 101: ...surface of the Drum inside the machine resulting in decreased print quality Use this function to dry the Drum and eliminate the condensation 0 The machine completes the Drum Dehumidify within about on...

Page 102: ...give priority to print jobs when the machine re ceives a print job while printing copies COPY The copy operation is given priority for 30 seconds after printing copies If no operation is performed for...

Page 103: ...smooth image DENSITY PRIORITY AUTO The density level is automatically ad justed MANUAL The density level is manually adjusted DENSITY LEVEL AUTO Select one of three density levels for the AUTO density...

Page 104: ...65 9 3 Factory default QUALITY PRIORITY TEXT PHOTO DENSITY PRIORITY AUTO DENSITY LEVEL AUTO MANUAL ERASE SETTING Erase setting LEFT Erasing width LEFT 10 mm UPPER 10 mm FRAME 10 mm SORT PRIORITY OFF 4...

Page 105: ...mber of pages printed since this machine was in stalled SIZE COUNT Displays the total number of copies printouts printed on the specified paper size The paper size that is counted should be configured...

Page 106: ...TOTAL PAGE 9 9 14 bizhub 165 9 4...

Page 107: ...10 Maintenance...

Page 108: ......

Page 109: ...per that has been left unwrapped for a long period of time Damp paper perforated paper or paper with punched holes Extremely smooth or extremely rough paper or paper with an uneven surface Paper that...

Page 110: ...ks into place 1 Paper Take Up Roller NOTICE Be careful not to touch the Paper Take Up Roller 3 Load the paper into the paper tray so that the side of the paper to be printed on the side facing up when...

Page 111: ...d on the side facing up when the package was unwrapped facing down in sert the paper as far as possible into the feed slot The image will be printed on the surface of the paper facing down Do not load...

Page 112: ...agreement Replacing the Toner Bottle 0 Use only the Toner Bottle developed specifically for this machine Use of any other toner bottle may cause damage to the machine For details contact your service...

Page 113: ...y Toner Bottle counterclockwise to unlock it 3 Pull out the Toner Bottle 4 Remove the new Toner Bottle from its packaging and shake it side to side 5 to 10 times 5 Insert the Toner Bottle into the mac...

Page 114: ...e machine As shown at the right make sure that the tip of the nob is aligned with the mark on the machine 7 Rotate the Toner Bottle clockwise to lock it 8 Close the Front Cover of the machine When the...

Page 115: ...iginal Glass Control Panel NOTICE Do not press the Control Panel hard or the keys and Display may be damaged Wipe the surface using a soft dry cloth Housing Original Pad NOTICE Never use solvents such...

Page 116: ...Cleaning procedure 10 10 10 bizhub 165 10 3...

Page 117: ...11 Troubleshooting...

Page 118: ......

Page 119: ...n code beginning with C appears in the service call screen NOTICE When this message appears turn the machine off then wait about 10 seconds before turning it on again If the message remains displayed...

Page 120: ...y The printed output is too light Is density set to the lighter side Press the key darker in the density setting to select the de sired density p 5 5 Is the paper damp Replace with new paper p 3 4 The...

Page 121: ...ed copy at a zoom ratio appropriate to fit the paper size p 5 5 A message saying Printer is not connected or Print Error ap pears on the computer screen The printer driver specified when printing may...

Page 122: ...of the appropri ate size and orientation into the desired paper source A message saying Scanner not ready appears on the compu ter screen The machine has not started up Turn off the machine then chec...

Page 123: ...e appropriate size into the paper tray then press the Start key p 10 4 Images are printed onto paper of a size different from that speci fied by the printer driver NO SUITABLE PAPER LOAD PAPER XXX Aut...

Page 124: ...rred while the ma chine was reading data during scanning Turn off the machine then check that the USB cable is correctly connected After checking the USB cable turn on the machine again If the error i...

Page 125: ...diately cool the skin under cold water and then seek professional medical attention 1 Fusing Unit 7 CAUTION Be careful not to spill toner inside the machine or get toner on your clothes or hands If yo...

Page 126: ...the vertical transport section 1 Open the 1st Side Cover of the machine 2 Open the Fusing Unit Top Cover Push up the Fusing Unit Top Cover until it locks into place 3 Slowly pull out the paper 4 Close...

Page 127: ...ng paper jams at the paper take up section 1 Open the 1st Side Cover of the machine 2 Slowly pull out the paper 3 Close the 1st Side Cover of the machine 4 Pull out the Tray 1 5 Remove all paper from...

Page 128: ...3 6 Slide the Lateral Guides to fit the size of paper being loaded NOTICE Be sure that the Lateral Guides are slid up against the edges of the loaded paper 7 Close the Tray 1 Clearing paper jams at th...

Page 129: ...s 11 Clearing paper jams at the Bypass Tray optional 1 Remove all paper from the Bypass Tray 2 Open the 1st Side Cover of the machine 3 Slowly pull out the paper 4 Close the 1st Side Cover of the mach...

Page 130: ...Clearing paper jams 11 11 14 bizhub 165 11 3...

Page 131: ...12 Specifications...

Page 132: ......

Page 133: ...paper jam or image failure Be sure to specify paper settings correctly If plain paper recycled paper card 1 or card 2 with images printed on its one side is to be loaded select R for each paper type i...

Page 134: ...of FLS 220 mm e 330 mm w 8 1 2 e 13 w 8 1 4 e 13 w 8 1 8 e 13 1 4 w and 8 e 13 w Any one of these sizes is selectable For details contact your service representative Paper tray capacity A4 v 8 1 2 e...

Page 135: ...tment 9 levels Power supply AC 220 V to 240 V 3 5 A 50 60 Hz Max power consumption 800 W 10 Size Width 570 mm 22 7 16 Depth 531 mm 20 7 8 Height 449 mm 17 11 16 Machine occupation dimen sions Width 92...

Page 136: ...w v 8K w Width 90 mm to 297 mm 3 9 16 to 11 11 16 Length 140 mm to 432 mm 5 1 2 to 17 There are five types of FLS 220 mm e 330 mm w 8 1 2 e 13 w 8 1 4 e 13 w 8 1 8 e 13 1 4 w and 8 e 13 w Any one of t...

Page 137: ...13 Appendix...

Page 138: ......

Page 139: ...hading Install To install hardware operating systems applications printer drivers or other software on to a computer Memory A storage device used for storing data temporarily Some types of memory reta...

Page 140: ...r Universal Serial Bus This is a general purpose inter face defined for connecting a mouse printer and other devices with a computer WIA The acronym for Windows Imaging Acquisition A function to impor...

Page 141: ...14 Index...

Page 142: ......

Page 143: ...on 5 3 5 7 9 3 Copy job setting 9 4 Copy setting 9 11 Crisscross mode 9 10 Cursor 4 6 Custom size memory 9 9 D Density 2 6 4 3 4 4 5 6 Display 2 6 4 3 Display indications 4 4 Drum 2 5 Drum dehumidify...

Page 144: ...ation notices 1 10 Replacement message 10 6 Replacing the toner bottle 10 6 Replenishment message 10 3 Reset 2 6 4 3 Resolution 7 9 7 13 S Safety information 1 6 Scan function 8 3 Scanning a document...

Page 145: ...5 11 5 13 9 8 ERASE SETTING 9 11 F FRAME ERASE 5 11 5 13 I ID Copy 2 6 4 3 5 7 J JOB SETTING 9 10 K KEY SPEED SETTING 9 7 Keypad 2 6 4 3 L LANGUAGE 9 7 LCD CONTRAST 9 7 LEFT BINDING 5 12 LEFT ERASE 5...

Page 146: ...14 6 bizhub 165 Index by button 14 14 2...

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