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KONICA FAX 9880/9980

194

Box Information

Box Information has two reports:

•

Personal Box List

•

Relay Broadcast Entry Report

KONICA FAX 9980 only

!

Your machine has 16 available boxes, which are shared
between several functions.

Refer to “Advanced Operations” for more information
on Relay Faxing, Confidential Faxes, and Memory
Polling (Bulletin).

Summary of Contents for 9880

Page 1: ......

Page 2: ...in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by Konica Copyright Information Copyright 2002 by Konica Business Technologies Inc All Ri...

Page 3: ...ch Keys Second Panel 37 Signal Tones 38 Installation 39 Safety 40 Installation Hints 40 Operation and Maintenance 41 Toner Cartridge and Image Drum Handling 41 Emergency First Aid 42 Getting Started 4...

Page 4: ...l Receive Mode TEL 65 Telephone Fax Mode T F 65 Telephone Answering Device Mode TAD 66 Memory Reception Mode MEM 66 Forwarding Mode FWD 67 PC Fax Mode PC 67 Dial and Incoming Call Parameter Settings 6...

Page 5: ...ution 94 Sending a Fax 95 Using a One Touch Speed Dial Key 96 Using 2 or 3 digit Speed Dial 96 Using the Search Function 97 Using the Numeric Keypad 97 Using An External Telephone 97 Rejecting Unsolic...

Page 6: ...Group Name 122 Group Directory Report 122 Using Speed Dial Search 123 Broadcasting 124 What is a Broadcast Fax 124 Sending a Broadcast Fax 125 Deleting a Location from a Broadcast Fax 126 Advanced Op...

Page 7: ...56 Program the Destination Numbers 157 Create the Destination Group s 157 Create the Relay Broadcast Mailbox includes Relay Pass word 158 Relay Entry Report 159 Status of Relay Broadcast Report 160 Pr...

Page 8: ...rt 187 Printing the Activity Report 187 Active Memory Files Report 188 Printing the Active Memory Files Report 188 Broadcast Confirmation Report 189 Printing the Broadcast Confirmation Report 189 Tele...

Page 9: ...ning Page 214 Clearing a Document Jam 215 Clearing a Printing Paper Jam 216 Display Panel Messages 219 Normal Display in Standby Mode 219 Error Messages 219 Counters 222 Accessing the Print Scan Count...

Page 10: ...d you can t dial out 231 Problem 17 You want to answer an external telephone but your machine always answers first 231 Problem 18 Your received faxes sometimes look distorted 232 Problem19 You are con...

Page 11: ...he features and capabilities directly connected to saving money and time Details for these features and capabilities are provided in other sections of this document You may want to use some of our Hel...

Page 12: ...t The Help List is a guide for using key features of the machine It provides step by step instructions for using the control panel to access or program various machine settings and features The Functi...

Page 13: ...ation 5 Copying 6 Delayed Faxing 7 Function Settings 8 Report Printing 9 Message Confirmation Report Function List The Function List is a report of the product s menu programming structure Use it as a...

Page 14: ...you to send documents at a specified time and date You do not have to manually start the transmission For more information refer to Advanced Operations Delayed Fax Transmissions Relay Faxing This fea...

Page 15: ...ation see Customizing Features and Operations Changing Operation Functions Department Code Be sure to record all passwords Department Codes Keep the record in a safe place If you forget a password you...

Page 16: ...and time required when using these numbers For more information refer to Programming Speed Dial Numbers Dual Access Your machine can multi task You can load and prepare a document for sending while th...

Page 17: ...e Number Communications Speed and Echo Protection State 6 You may enter all of the requested information or press Menu Exit to return to sending your fax 7 Either wait or press Start Wait and the tran...

Page 18: ...esses and passwords you program Keep the record in a safe place If you forget a password you will need to contact an Authorized Konica Service Representative for assistance Some of the features that u...

Page 19: ...ntout of the menu structure It IS NOT a report of current menu settings See Help and Helpful Hints 2 Configuration Report The Configuration Report is a list of the current operational settings of your...

Page 20: ...onica s Web Site You may reach the Konica Web Site at www konicabt com Thank you for purchasing this fax machine This desktop plain paper facsimile machine utilizes advanced light emitting diode LED t...

Page 21: ...nformation etc Automatic Document Feeder ADF Capacity of up to 50 sheets of recommended letter A4 paper SpeedDial Speed Dial numbers are pre programmed telephone numbers There are two types of speed d...

Page 22: ...ludes delayed transmission broadcasting multi location transmission confidential message transmission reception relay broadcasting polling etc Automatic redial and page retransmission Ensures document...

Page 23: ...of toner or paper No paper reception Allows continued reception of documents when toner or paper run out by storing data not yet printed in the built in memory Polling Allows the transmission recepti...

Page 24: ...splay Panel Displays status of machine and operation in progress 2 One Touch Keypad Use for one touch dialing of preprogrammed telephone numbers and for entering alphabetic numeric and special charact...

Page 25: ...each side to gain entry to the toner image drum area 6 Power Switch Press I to turn on and O to turn off 7 Control Panel Programming Keys These are the main keys used for programming machine settings...

Page 26: ...ion for supporting long documents 14 PaperTray Holds 250 sheets of paper universal type legal letter A4 15 Paper Indicator Shows level of paper remaining in paper tray 16 Copy Output Lever Up position...

Page 27: ...ions Options vary according to the the model of your machine See Options and Accessories 20 IEEE 1284 Parallel Port The parallel port provides multifunction capability if your machine is so equipped O...

Page 28: ...rs it to the printing paper Install a new image drum unit when Replace Drum appears on the display panel Only install image drum units specified by Konica for use in this machine See Maintenance 25 To...

Page 29: ...Control Panel Keys and Indicators Fig1_08 eps...

Page 30: ...ove to the next option in the same operational layer when programming the machine Move to the lower row from the upper row when data is listed in two rows 5 Shift Right 4 Key Use this key to Move to t...

Page 31: ...riginals that are too dark 11 Clear Key Use this key to cancel ID telephone number and programming entries 12 Menu Exit Use this key to activate the Menu mode when the machine is in standby state exit...

Page 32: ...telephone handset After pressing the key you can hear the dial tone and dialing code through the machine s speaker 18 Speed Dial Search Key After loading a document for faxing press this key and then...

Page 33: ...numbers 1 through xx where xx 40 Model 9880 or 80 Model 9980 For higher Speed Dial numbers program the number s and print the Telephone Directory For more information see Reports Telephone Directory...

Page 34: ...be faxed and press the key of the location where the fax is to be sent Two telephone numbers can be programmed for each One Touch key a primary number that is always dialed first and an alternate num...

Page 35: ...mlaut characters Norwegian characters Del Key One Touch key 30 Use this key to delete characters at the position of the cursor in the display panel when entering ID telephone numbers or programming fu...

Page 36: ...umber then complete the process by entering the second part of the number following the procedures required for inputting another Speed Dial number If the Internet Fax feature set is installed Use thi...

Page 37: ...tch at the bottom of the keypad and lift up on the main panel swinging it up and to the right After pressing the desired key s close the main panel The One Touch Sheet s provide space for Speed Dial n...

Page 38: ...ess the Stop key Then print a Message Confirmation Report to check the source of the problem To print the report press the Enter key twice with no documents loaded One Long Beep This is the End of Ses...

Page 39: ...necting Optional External Devices Handset Telephone Answering Machine Answering Machine and Telephone Connecting Power Loading Paper To install your fax machine follow the steps in this section Safety...

Page 40: ...lectrically and is equipped with a three wire grounded power cord For your safety do not attempt to defeat your power cord s grounding plug The electrical outlet and phone jack should be installed nea...

Page 41: ...ne is not intended to be used in parallel with any other telephone devices Toner Cartridge and Image Drum Handling Leave unused toner cartridges and image drums in their packages until needed When rep...

Page 42: ...es Flush eyes with large quantities of cool water for 15 minutes keeping eyelids open with fingers Seek medical attention Getting Started Where to Install Your Fax Machine Place your fax machine in a...

Page 43: ...are included If any items are missing contact Konica immediately Keep your packing materials and carton in case you need to ship or transport the unit 1 Fax Machine 2 Toner cartridge 3 Image drum ins...

Page 44: ...0 44 Setting Up Your Fax Machine 1 Lift up on the document tray and swing it up and out of the way Fig4_02 eps 2 Press the release buttons 1 located on both sides of the copy stacker Lift up the stack...

Page 45: ...rtridge then lift it out Caution Do not touch the green drum surface Fig4_04 eps 4 Grasp the protective sheet and pull it out Fig019 eps 5 Put the image drum cartridge back into place 6 Press down at...

Page 46: ...This machine will only operate using toner cartridges specified by Konica for this facsimile machine The use of any other toner will result in the display of an operation error and in machine malfunct...

Page 47: ...User s Reference Guide 47 5 Push the lock lever in the direction of the arrow until it stops Fig4_11 eps 6 Close the copy stacker and document tray Make sure the cover is firmly closed Fig_01 eps...

Page 48: ...exit stacker on the back of the machine using the latching mechanism provided 5759_7 eps Connecting to the Telephone Line 1 Insert one end of the telephone cord into the LINE jack in the back of the m...

Page 49: ...lephone cord into the jack located on the back of the cradle 3 Insert the end of the cord into the TEL jack on the back of the fax machine 5759_47 tif The two TEL jacks are provided to allow you to co...

Page 50: ...lephone 1 Connect your answering machine to your fax machine 2 Plug your external telephone s cord into the telephone jack on your answering machine You must have the TAD mode feature turned on for an...

Page 51: ...paper To use a different paper size change the 1 st Paper Size User Function 25 to match your new paper size See Setting Basic Features Other Basic Parameters Paper Size Setting Loading Paper Your fax...

Page 52: ...de to the marker for the size you re using 3 Lift up the paper length adjustment guide b and set it to the length of your paper If using legal size paper rotate the extension c at the back of the tray...

Page 53: ...s functions Press Menu Exit c to access the menu The machine functions are organized in a menu structure Functions are shown in the display as you navigate through the menu using the navigation keys I...

Page 54: ...ngs For example Polling TX RX includes 2 options Polling TX and Polling RX Each of these options includes a number of possible settings cake eps Primary Menu Functions Group TX Delayed TX Delayed Batc...

Page 55: ...features See Help and Helpful Hints 5950_10 eps 1 Setting Features There are two ways to navigate through the functions Step Access The step access method moves through the function menu step by step...

Page 56: ...nu mode and return to standby state Press SHIFT UP 5 to move to the previous function or option Press SHIFT DOWN 6 to move to the next function from the upper row to the lower row when data is entered...

Page 57: ...st be entered in two digit format for example 00 or 99 A list of speed access numbers follows this section Example Here is an example of using speed access To access the Redial Tries function you only...

Page 58: ...ogramming Machine Settings Dial Options Incoming Options Report Options LAN Options The speed access numbers and their assigned functions are listed in the following sections Speed Access Numbers by T...

Page 59: ...e Diagnosis 15 TX Mode Default 16 No Toner Memory Receive 17 Memory Full Save 18 Instant Dial 19 Department Code 20 ECM Function 21 Closed Network 22 Toner Save 23 Sender ID 24 Width Reduction 25 1st...

Page 60: ...Tone Duration 50PBXLine 51 Flash Earth Normal 52DialPrefix Settings for 46 47 48 49 and 51 should only be changed by your Authorized Service Representative IncomingOptions 60 Incoming Ring 61 Remote R...

Page 61: ...LAN Print T O 83 POP Interval 84DELETPOPMSG 85 Time Between GMT 86 Text Print 87 Header Print 88 Coding Mode 89EX FINEMODE 90 Sender ID E Mail 91DOMAINName 92 Return Receipt 93 Receipt Format 94 Send...

Page 62: ...s Menu Exit to return to standby mode Setting the Date and Time Follow these instructions to set the date and time 1 Press Menu Exit to enter the menu 2 Using the numeric keys 0 9 enter speed access n...

Page 63: ...r ID This is a descriptive title that identifies the sender usually the location of your fax machine or the name of your company or office It is printed at the top of every fax you send You can enter...

Page 64: ...s Menu Exit to return to standby mode Set the answering mode based on how you want your machine to answer calls and what telephone equipment is connected to it Choose the mode that best fits your need...

Page 65: ...lephone connected to your machine If you pick up the hand set and hear fax machine tones press the Start key to receive the fax If you do not answer the phone and someone tries to send you a fax messa...

Page 66: ...keypad to enter the remote receive number you have programmed This number activates fax reception Add something like this to your answering machine message To send a fax now press XX the programmed nu...

Page 67: ...is function displays only when a forwarding number has been programmed PC Fax Mode PC This mode is available only if an optional MFP Kit is installed Incoming faxes are stored on you computer s hard d...

Page 68: ...l or incoming call parameter you want to change 3 Use or to select the desired setting Press Enter 4 Press Menu Exit to return to standby mode Dial Parameter Settings Redial Tries Speed access no 40 T...

Page 69: ...r and detect a dial tone before dialing Set to ON a dial tone must be detected Available settings are ON and OFF OFF is the default setting Busy Tone Detect Speed access no 44 This function allows you...

Page 70: ...untry Available settings are 75 85 and 100 ms 100 ms is the default setting PBX LINE Speed access no 50 To change this setting see Setting Basic Features Connecting to a PBX This function must be ON i...

Page 71: ...d to a PBX Available settings are NORMAL N flash F and earth E NORMAL N is the default setting DIAL PREFIX Speed access no 52 To change this setting see Setting Basic Features Connecting to a PBX If y...

Page 72: ...receive mode or Ring Response is set to 1 ring 5 sec 10 sec 15 sec or 20 sec If the function is set to to DRC the machine emits a ringing sound for every incoming call no matter what type of call it i...

Page 73: ...e Available settings are ON and OFF OFF is the default setting PC FAX Switch Speed Access no 64 When set to ON the machine automatically switches to FAX when fax reception by a connected personal comp...

Page 74: ...ts cradle after use Available settings are Low Middle and High Middle is the default setting User Language Speed Access no 13 Your machine has two languages installed English and Spanish or French dep...

Page 75: ...26 Sets the size of the paper loaded in the second optional paper tray Default setting is Letter This setting is only available when the second tray is installed Relay Print This function is ONLY ava...

Page 76: ...te it set it to ON set a four digit password program the number of the backup recipient This is One Touch 40 The backup recipient is the fax machine to which copies of your correspondence are sent Ref...

Page 77: ...ake the following changes to enable the machine to recognize the prefix digits in the telephone numbers used to obtain access to the outside line After dialing the prefix digits the machine waits unti...

Page 78: ...outside line from the PBX Press Enter 6 Press Menu Exit to return to standby mode Dial Prefix can also be accessed from the main menu by entering its speed access code 52 Remember that all outside tel...

Page 79: ...e chain dial feature For more information on chain dialing refer to Programming Speed Dial Numbers Chain Dialing This section describes programming fax numbers only See the T 37 Option Guide for infor...

Page 80: ...faxing operations you can store telephone numbers in the machine s memory and send documents to a fax number by pressing a single key The total number of stored telephone numbers varies by model 40 M...

Page 81: ...the second hidden panel Each one touch key may be programmed with Two 40 digit numbers a primary number an alternative number used if the primary number is busy or goes unanswered a 15 character locat...

Page 82: ...to 230 Model 9980 They are called three digit because you access them by entering their three digit space designation The One Touch Sheet s provide space for Speed Dial numbers 1 through xx where xx 4...

Page 83: ...ting the information programming the information Collect Information Gather the following information for each Speed Dial number you want to store Name Primary Telephone Number LOC Alternate Telephone...

Page 84: ...vailable settings are 33 6 K 28 8 K 14 4 K 9 6 K and 4 8K The default setting is 33 6 K If the machine you are communicating with is an older fax machine and you are having problems communicating with...

Page 85: ...xit Shift keys Enter and Capital CAPS Numeric Keypad 0 9 Use these keys to enter numbers Unique Key Use this key to enter a variety of unique characters Symbols Internet characters _ l The l functions...

Page 86: ...ers _ l The l functions as a tilde symbol Umlaut characters Norwegian characters Pause Key One Touch key 40 Use this key to enter automatic 3 second pauses in dialing For example use this key to tell...

Page 87: ...User s Guide English 87 See next page 4...

Page 88: ...del 9880 80 Model 9980 For higher Speed Dial numbers program the number s and print the Telephone Directory For more information see Reports Telephone Directory 1 Press Menu Exit to enter the menu 2 P...

Page 89: ...from Step 4 until you have finished programming 11 Press Menu Exit to return the machine to standby mode 12 When finished with the programming of One Touch keys lift off the plastic cover Use a pencil...

Page 90: ...L to erase the existing speed dial information Using Clear To program new information refer to Programming Speed Dial Numbers To use DEL refer to Programming Speed Dial Numbers When the existing numbe...

Page 91: ...own and press the Copy If your documents are heavily bent creased or torn make a copy on a photocopier and send the copy instead Document Guidelines General Try to use good quality documents for your...

Page 92: ...es 0 06 millimeters Maximum 0 006 inches 0 15 millimeters Multiple Page Specifications Also see Basic Faxing Document Guidelines General For very heavy paper load and send pages individually Width Min...

Page 93: ...aper jams and problems during operation Stack your documents neatly Align document edges before loading Don t load different size documents at the same time You can load and prepare to transmit a docu...

Page 94: ...s For documents with normal contrast default setting use NORMAL contrast For documents that are too light use LIGHT contrast For documents that are too dark use DARK contrast The default setting is NO...

Page 95: ...n There are two ways to send one fax to multiple locations using one fax session group fax or broadcast fax See Sending a Fax to Multiple Locations Procedure 1 Load your documents 2 Select the entry m...

Page 96: ...ress the One Touch key you have programmed Fig1_08a eps Using 2 or 3 digit Speed Dial 1 Press the Speed Dial Search key 2 Enter the Speed Dial number 2 or 3 digit using the numeric keypad 3 Press the...

Page 97: ..._31 eps Using the Numeric Keypad 1 Dial as you would on a normal telephone 2 If you make a mistake press the SPACE key to back up one space Then enter the correct number 3 Press the Start key 5759_82...

Page 98: ...etwork settings are Limited reception RX Limited transmission and reception TX RX No limitations OFF This is the default setting If Closed Network is set to TX RX or RX your machine will ONLY accept f...

Page 99: ...urs If data is in memory when power is restored the machine continues operations from the point when power was lost If the data in memory is lost when power is restored the Power Outage Report prints...

Page 100: ...umber you entered will identify the location during transmission CALLING The machine dialled a number remote location made contact and that number is ringing SENDING The machine is transmitting a fax...

Page 101: ...line is busy or there is no answer the machine waits and then automatically redials the number Also if the machine is transmitting from memory and a communication error occurs it automatically redials...

Page 102: ...machine is set to the manual receive TEL mode follow the instructions below to receive faxes You need to have an optional handset installed or an external handset connected 1 When your telephone or f...

Page 103: ...machine is running low on toner it displays TONERLOW REPLACETONERCART If user function 16 NO TONER MEM RX is set to OFF default setting and the print quality is still legible you can continue to use t...

Page 104: ...Setting Basic Features Setting the Answering Mode Memory Reception Mode You may want to set your machine for memory reception if you receive faxes containing confidential information When Are Faxes R...

Page 105: ...ermines how many messages may be stored You always know how much memory is available to you The amount of available memory is shown on the display panel This amount varies depending on what has alread...

Page 106: ...me at which the message was scanned into memory for transmission The name or telephone number of the machine you were communicating with The communication mode used for each transmission or reception...

Page 107: ...o Receive Mode disabling Memory Reception Mode all messages stored in memory are printed out Canceling Messages Stored in Memory Erasing Messages Received in Memory Without Printing Them 1 Press Menu...

Page 108: ...kup time with a fully charged battery is 72 hours If data is in memory when power is restored the machine continues operations from the point when power was lost If the data in memory is lost when pow...

Page 109: ...nding another fax from memory This feature increases your productivity and reduces the time you spend waiting for other operations to finish Dual Access applies while making a copy while sending a fax...

Page 110: ...you have loaded is automatically sent 3 Enter the fax number before loading a document Why is this important Documents are placed FACE DOWN on the feeder of your machine If the only record of the fax...

Page 111: ...rinting if your machine is set to receive faxes into memory 3 Enter the fax number before loading a document Why is this important Documents are placed FACE DOWN on the feeder of your machine If the o...

Page 112: ...ough the automatic document feeder print at 600 dpi Paper used for copying has two possible paper sources paper tray manual paper feeder To Make Copies 1 Load the document s in the document tray Fig2_...

Page 113: ...in the paper tray 1 Load the document in the document tray 2 Fold down the manual paper feeder tray Fig2_36 eps 3 Insert a sheet of paper face up on the tray and push into the slot until the machine...

Page 114: ...Face Up or stacked with print side down Face Down The position of the lever determines how the copies are stacked The lever is located on the side of the machine above the power switch 5759_87a eps 1...

Page 115: ...ther method may be saved programmed into your fax machine as One Touch or 2 or 3 digit Speed Dial numbers These saved programmed numbers must exist before sending a fax See Programming Speed Dial Numb...

Page 116: ...chine as One Touch or 2 or 3 digit Speed Dial numbers The Group a collection of individual destination numbers can be saved BroadcastFax A broadcast fax is a fax sent to several locations A broadcast...

Page 117: ...ons A group fax is meant to be repeated The group a collection of destination numbers where the fax is going to IS saved programmed into the machine You can create up to 20 different groups of telepho...

Page 118: ...ce of group numbers already programmed See Reports Group Directories 1 Press Menu Exit to enter the Menu 2 Press or to select Location Program Press Enter 3 The cursor will be at Speed Dial Press or t...

Page 119: ...re are entries When all entries are deleted the group name is automatically deleted You DO NOT delete the assigned numbers from their Speed Dial locations You DO DELETE the entries assigned to the gro...

Page 120: ...UPTX 2 DELAYEDTX 3 DELAYEDBATCHTX 4 Press the Enter key 5 A list of groups will be displayed 6 You may select one group or multiple groups There are three ways to find a group scrolling by name by num...

Page 121: ...to send to An will appear in front of each group that has been selected When you have selected all of the groups press the Enter key By Name Press the Speed Dial Search key Input the first character...

Page 122: ...me of the group use the Group Directory Report or Press Speed Dial Search key twice Then scroll through the list If you know the name of the group press the Speed Dial Search key enter the first lette...

Page 123: ...earches are done by the first character entered for the location name Remember this when programming the name 1 Press the Speed Dial Search key The display will show ENTER 1ST CHAR 2 Using the One Tou...

Page 124: ...a one time event not meant to be repeated The broadcast a collection of destination numbers where the fax is going to IS NOT saved programmed into the machine The locations you use during a broadcast...

Page 125: ...a location from the broadcast refer to the following section Deleting a Location from a Broadcast Fax 5 At this point you have three options Press Enter to display the locations for the broadcast Pre...

Page 126: ...location from a broadcast fax after Step 4 of the previous section Sending a Broadcast Fax follow these steps 1 PressEnter 2 Press or 3 PressEnter 4 Press or to move the cursor to the location name 5...

Page 127: ...ions The advanced operations are Delayed Faxing Delayed Fax Transmission Delayed Batch Transmission Priority Transmissions Confidential Faxes Call Forwarding Relay Faxing Polling Transmission sending...

Page 128: ...fied time The faxes are sent at the same time every day Imagine that your fax machine is located in the main office and you send faxes to your sales force Your machine can be programmed to hold all do...

Page 129: ...ata in memory The fax machine can send documents at different specified times sessions You can program a delayed transmission to occur at any time over the next three days The number of delayed transm...

Page 130: ...umeric keypad PressEnter Enter times following the 24 hour format For example 0800 is 8 00AM 2000 is 8 00PM 6 Delayed TX shows Select Location s on the display 7 Enter the desired location using eithe...

Page 131: ...No of the delayed transmissions currently programmed in the machine 4 Press or to select transmission to cancel Press Enter 5 The Location ID and Tel No of the selected transmission will display Afte...

Page 132: ...u specify When it is the specified time all held documents are sent to the number Locations must be programmed into Speed Dial One Touch numbers 31 40 To perform a delayed batch transmission you must...

Page 133: ...2 Press or toselectLocation Program Press Enter 3 Press or toselectBatch TX Time PressEnter 4 Enter the Speed Dial number of the desired location Use the numeric keypad to enter the number Press Enter...

Page 134: ...yed Batch Transmission must be programmed into Speed Dial numbers 31 through 40 5 Location and transmission time set displays Press Start 6 The machine scans the document s into memory and waits until...

Page 135: ...nication 3 The display shows Location ID or Tel No of the delayed transmissions currently programmed in the machine 4 Press or to select transmission to cancel Press Enter 5 The Location ID and Tel No...

Page 136: ...documents any received incoming documents Sending a Priority TX 1 Load the document s 2 Press Menu Exit to enter the menu 3 Press or to select Priority TX Press Enter 4 Input the desired location usi...

Page 137: ...icating machines the machine being sent from sender and the machine being sent to receiver support compatible confidential fax standards i e both machines are KONICA FAX or compatible products or both...

Page 138: ...personal mailboxes When set up each mailbox is opened as a Confidential Mailbox Bulletin Polling Mailbox or Relay Broadcast Mailbox Messages stored in a mailbox cannot be printed until the correct pas...

Page 139: ...ss number 04 wait 3 Enter the personal box number 1 16 Press Enter This is the address 4 Press or to select Confidential Press Enter 5 Input a 4 digit numeric password 0000 9999 Press Enter 6 Repeat s...

Page 140: ...Input the existing old 4 digit numeric password Press Enter 6 Input the new 4 digit numeric password Press Enter 7 Press Menu Exit to return to standby mode If the message Invalid Operation is displa...

Page 141: ...Enter the number of the personal mailbox you are working with Press Enter 4 Press or to select Close Press Enter 5 At Close Box press Enter 6 At Password enter the 4 digit numeric password Press Ente...

Page 142: ...cess a mailbox without the address and password To send a fax to a mailbox you must know the address of the mailbox For your machine the address is the number 1 to 16 of the mailbox Tosendaconfidentia...

Page 143: ...is stored in memory It will not print until the proper password is entered If you wish to receive confidential faxes you must provide your confidential mailbox address to the people sending you faxes...

Page 144: ...ord of the confidential mailbox you wish to print from The Confidential Reception Report has the mailbox address 1 Press Menu Exit to enter Menu 2 Press or to selectPrint from Memory PressEnter 3 Pres...

Page 145: ...Exit to enter Menu 2 Press to or selectPrint from Memory PressEnter 3 Press or toselectPrint Personal Box Press Enter 4 Enter the personal mailbox number 1 16 that is holding the message Press Enter 5...

Page 146: ...acters 0 9 Pause Space long To use forwarding you must 1 set the forwarding number 2 set the Auto Answer mode to FWD Set a Forwarding Number 1 Press Menu Exit to enter the menu 2 Press or to select Lo...

Page 147: ...ss to select FWD Press Enter 6 Press Menu Exit to return to standby mode Clear Forwarding Mode 1 Press Menu Exit to enter the menu 2 Press to select Setup Press Enter 3 Press to select Machine Setting...

Page 148: ...orward on Paper Toner will not work if the machine is set for Forwarding Mode FWD Manual Receive Mode TEL Memory Reception Mode MEM Setting a Paper Toner Error Forwarding Number 1 Press Menu Exit to e...

Page 149: ...enter the password in order to change the location of the backup recipient turn the feature off or change the password Activate Backup File TX Set the Password Follow this procedure to Activate the Ba...

Page 150: ...M PressEnter 3 With SPEED DIAL selected pressEnter 4 Using the numeric keypad enter 40 PressEnter 5 Enter the password you set for the backup file feature PressEnter 6 Program the fax number and locat...

Page 151: ...KONICA FAX 9980 machine can function as an initiating station and a relay key station hub The relay key station hub can send a confirmation report to the relay initiating station when the relay fax s...

Page 152: ...ub operator The contact number for the relay broadcast report is the number of the relay initiating station programmed to a special location and in the format used by the relay key station hub RelayPa...

Page 153: ...ion The telephone number of the relay initiating station is called the Relay Report Number This number is set in the relay initiating station Be sure to program the number in the format the relay key...

Page 154: ...ation This number is programmed into the relay initiating station Be sure to program the number in the format the relay key station uses for dialing For example be sure to include the access digit if...

Page 155: ...mber of key relay station PressEnter 5 Enter two digit numbers of remote stations Press Enter 6 Enter the desired location using the Speed Dial number or numeric keypad Press Start 7 The machine will...

Page 156: ...session is complete This confirmation report is called the Relay Broadcast Report Before you use your machine as a relay key station hub you must program the number s of the destination machine s int...

Page 157: ...be programmed into your machine as a Speed Dial See Programming Speed Dial Numbers Create the Destination Group s The Speed Dial numbers of the contact numbers of the destination machines must be prog...

Page 158: ...lboxes are available Refer to Reports Box Information To create the Relay Broadcast Mailbox which includes creating the Relay Password 1 Press Menu Exit to enter the Menu 2 Input speed access number 0...

Page 159: ...dcast Mailbox Steps 3 9 or Press Menu Exit to return to standby mode Relay Entry Report Your machine can print a report of the locations programmed in a Relay Broadcast Mailbox This report is called t...

Page 160: ...Number location This number is programmed into the relay initiating station Be sure to program the number in the format the relay key station uses for dialing For example be sure to include the acces...

Page 161: ...Print to ON your machine will print any relay fax it receives from a relay initiating station To change the setting of Relay Print Speed Access 28 1 Press Menu Exit to enter the menu 2 Input speed ac...

Page 162: ...ransmission Your machine holds data in memory until transmission occurs An example of polling transmission is a hospital pharmacy facsimile contacting each unit s facsimile Pediatrics Cardiology Criti...

Page 163: ...ed Feeder Document Tray Polling is a one time occurrence It can only be repeated by re loading the document Memory Polling Memory Polling is very similar to Feeder Document Tray Polling The difference...

Page 164: ...ws you to use your machine as a fax back system The Mailboxes numbers 1 to 16 are used for Personal Confidential Mailboxes Memory Polling Bulletin and Relay Broadcasting If you are using these feature...

Page 165: ...lect Polling TX 4 Press to select Feeder Poll Press Enter 5 Load the document s 6 Display shows Waiting to be Polled If you use feeder document tray polling remember that the document remains in the m...

Page 166: ...ing TX RX 3 Press Enter to select Polling TX 4 Press or to select Memory Poll Press Enter 5 Load the document s 6 Document s are scanned and stored in memory and display shows Waiting to be Polled Onl...

Page 167: ...o the machine requesting documents For your machine the address is the number 1 to 16 of the mailbox The Mailboxes numbers 1 to 16 are used for Personal Confidential Mailboxes Memory Polling Bulletin...

Page 168: ...desired number of bulletin polling mailboxes has been created up to 16 6 Press Menu Exit to return to standby mode The Mailboxes numbers 1 to 16 are used for Personal Confidential Mailboxes Memory Po...

Page 169: ...number 6 When finished inputting mailbox numbers load the document s 7 The document s will be scanned and stored in memory Bulletin Msg in Mem displays The Mailboxes numbers 1 to 16 are used for Pers...

Page 170: ...olding the document Press Enter 5 The message prints Then the machine returns to standby Tips 1 If no message is stored in the personal mailbox No Data in Memory displays 2 If you want to delete a mes...

Page 171: ...led polling or polling reception Your machine can poll only one machine at a time 1 Press Menu Exit to enter the menu 2 Press or to select Polling TX RX Press Enter 3 Press or to select Polling RX Pre...

Page 172: ...g 1 Press Menu Exit to enter the menu 2 Press or to select Print from Memory 3 Press or toselectPrint Memory Poll PressEnter 4 Faxes stored in memory print The machine returns to standby mode Cancelli...

Page 173: ...to select Report Print Press Enter 3 Press or to select Configuration Press Enter 4 The report prints Many of your fax machine s features and settings can be changed to suit your needs This section li...

Page 174: ...Menu Exit to enter the menu 2 Press or to select Report Print Press Enter 3 Press or to select Configuration Press Enter 4 The report prints 5 Press Stop to cancel printing Changing Operation Function...

Page 175: ...ault Speed access no 15 When you enter speed access number 15 you move directly into the resolution settings This function sets the machine s default settings for original document condition and trans...

Page 176: ...Data not read into memory is deleted automatically Available settings are ON and OFF The default setting is OFF Instant Dial Speed access no 18 Set to ON The document is scanned into memory and diali...

Page 177: ...FF The default setting is OFF ECM Function Speed access no 20 The error correction mode ECM function is provided to improve communications in areas where telephone line conditions are very poor Availa...

Page 178: ...ll Parameter Settings Pulse Make Ratio This setting can only be changed by an Authorized Service Technician Speed access no 47 If the machine is set to Dial Pulse this function controls the make rate...

Page 179: ...ing is 35 CNG Count Speed access no 65 When set either in the T F or TAD modes the machine detects the type of signal calling tone CNG sent from the remote location and initiates fax reception if requ...

Page 180: ...cted ON detected SET programmed The default setting is OFF You must have your local telephone carrier s Distinctive Ring service Your fax machine must be in FAX MEM or PC answer mode Other modes TEL T...

Page 181: ...password 0000 9999 using numeric keypad Press Enter 4 Press Menu Exit to return to standby mode Be sure to record the password Keep the record in a safe place If you forget the password you will need...

Page 182: ...the Restricted Access ID User Function 19 Department Code must be set to ON before the Department Code may be set Be sure to record all Department Codes Keep the record in a safe place If you forget a...

Page 183: ...ssword Press Enter 7 Repeat Steps 3 6 until all the department numbers you want to use have been registered 8 Press Menu Exit to return to standby mode To use a Department Code Enter the 4 digit Depar...

Page 184: ...1 75 inches whichever comes first before a logical jam occurs MDY DMY This setting controls how the machine displays and prints the date mm dd yy or dd mm yy Time Date Print This setting controls if a...

Page 185: ...Printing Reports or Reports Report Name Printing Reports Printing a Message Confirmation Report After transmission press the Enter key once with no documents loaded to see a report confirming your tr...

Page 186: ...oup Directory Configuration Report Function List Box Information Personal Box List Relay Broadcast Entry Report Protocol Dump Only Authorized Service Representatives can access the Protocol Dump Log R...

Page 187: ...fax machine you were communicating with DISTANT STATION ID The communication mode used The number of pages The result Service codes Department codes D CODE when the Department Code Setting Speed Acces...

Page 188: ...transmission The name or telephone number of the machine you were communicating with The communication mode used for each transmission or reception The number of pages The result Department codes D CO...

Page 189: ...the broadcast For each location the Location ID the number of pages sent and the result of the communication Department codes D CODE when the Department Code Setting Speed Access Number 6 is set to O...

Page 190: ...mber for each One Touch key and 2 and 3 digit Speed Dial number The alternate number OR for each One Touch key The parameter settings for each One Touch key Printing the Telephone Directory 1 Press Me...

Page 191: ...as printed ID of the machine generating the report Group Number Group Name Location IDs programmed into the Group Printing the Group Directory 1 Press Menu Exit to enter the menu 2 Press or to select...

Page 192: ...lephone directory Certain numbers currently programmed into your machine Sender ID ID TSI CSI TEL NO Forwarding No Forward on P Err Relay Report No Your machine s current dial parameter settings Print...

Page 193: ...tion Report provides a list of the current menu settings See Reports Configuration Report Printing the Function List There are two ways to print the Function List Help Report Print Help 1 Press Help R...

Page 194: ...eports Personal Box List Relay Broadcast Entry Report KONICA FAX 9980 only Your machine has 16 available boxes which are shared between several functions Refer to Advanced Operations for more informat...

Page 195: ...ing This indicates that the box is programmed for Memory Polling Bulletin Use the Personal Box List as a reference when working with Confidential Faxing Bulletin Polling or Relay Faxing Refer to Advan...

Page 196: ...e the report was printed the box number the description Location ID of each location contact number programmed in the relay broadcast Printing the Relay Entry Report 1 Press Menu Exit to enter the men...

Page 197: ...f the fax machine you were communicating with DISTANT STATION ID The communication mode The number of pages The result Service codes Department codes D CODE when the Department Code Setting Speed Acce...

Page 198: ...g is OFF MCF Multi Loc Speed Access no 71 Set to ON single and multiple location transmission MCFs automatically print Set to OFF no report prints The default setting is ON Image in MCF Speed Access n...

Page 199: ...report to confirm your entries Information in this report includes The Location ID of the One Touch keys and 2 and 3 digit Speed Dial codes you have selected Telephone numbers you have manually entere...

Page 200: ...es indicate the results of communications BUSY The other machine s line was busy or there was no answer CANCL A message was erased after being held in memory for 10 days COMP A multiple location trans...

Page 201: ...receiving a fax It could not receive the entire message in memory S_JAM A document jam occurred in the sending fax machine STOP The Stop key was pressed ending the communication session Communication...

Page 202: ...er lint and dust accumulated in the area around the contact image sensor a Open the control panel and gently wipe the area over the scanner Fig4_14 eps a This section covers the procedures listed belo...

Page 203: ...n the type of documents you usually receive or copy A toner cartridge will print about 5 000 pages letter size of standard business communications at a typical print coverage of 4 equivalent of CCITT...

Page 204: ...tacker Fig4_02 eps 3 Pull the lock lever on the toner cartridge in the direction of the arrow Fig4_11_a eps CAUTION When you open the top cover you will see a label that reads CAUTION HOT This part is...

Page 205: ...of the image drum unit For disposal place it in the plastic bag you received with your new toner cartridge Fig2_03 eps 5 Unwrap the new toner cartridge and gently shake it to distribute the toner Then...

Page 206: ...g4_11 eps 9 Use the cleaning wipe provided with your new toner cartridge Gently wipe back and forth across the full length of the LED array 1 Use a clean section of the wipe with each pass Fig1_07 eps...

Page 207: ...ht for more than 5 minutes Never expose the image drum unit to direct sunlight Always hold the image drum unit by the ends Never touch the surface of the green drum inside the image drum unit CAUTION...

Page 208: ...m Replacement Procedure 1 Turn off the power switch 2 Lift up on the document tray and swing it up and out of the way Fig4_02 eps 3 Press the release buttons 1 located on both sides of the copy stacke...

Page 209: ...our new image drum cartridge and discard it Please abide by local laws when disposing of an image drum cartridge Fig4_04 eps 5 Insert the new drum cartridge Press down firmly on both ends to lock the...

Page 210: ...drum counter ONLY when you replace the image drum and to clear the CHANGE DRUM message To reset the image drum counter 1 Press Menu Exit to enter the menu 2 Press or until the symbol is beside COUNTER...

Page 211: ...s or options will result in the display of an operation error and in machine malfunction Obtaining Before you order have the correct part number and description of the item Order on the Internet at ww...

Page 212: ...Memory Expansion Kit 9880 only 950119 4 MB Memory Expansion Kit 9880 only 950157 8 MB Memory Expansion Kit 9880 only 950127 2nd Paper Tray Kit UST 550 950151 Dual Line Option Kit 950152 T 37 Internet...

Page 213: ...to check before proceeding with detailed troubleshooting Is the machine plugged in and turned on Are the connections power telephone and interface secure Is the product being operated under the proper...

Page 214: ...you replace the image drum Cleaning page process Removes residual impurities from printing surfaces Reduces problems such as repeating marks blotching and shading To print a cleaning page 1 Press the...

Page 215: ...document 4 Return the document tray to its original operating position Push down until it locks in place 5 Turn the power switch back on Clearing a Document Jam When a document jam occurs your machine...

Page 216: ...s it may be due to the type of paper you are using For best results select a paper which has been developed specifically for photocopying or laser printing Be sure to fan the paper before loading it i...

Page 217: ...ridge with its toner cartridge then lift it out Set it aside on a clean dry surface out of direct sunlight WARNING Never expose the image drum cartridge to light for more than 5 minutes Never expose t...

Page 218: ...below the Paper Full marking 9 Slide the paper tray back into the machine until it latches in place 10 Place the image drum unit back into the machine WARNING Always hold the image drum unit by the en...

Page 219: ...nt of memory available Error Messages 14 14 FAX CLOSETHECOVER The upper cover is not closed Check to be sure that the image drum is seated correctly and the toner cartridge is installed properly Check...

Page 220: ...nt tray 14 14 FAX CHANGEDRUMSOON Image drum alarm The image drum is nearing the end of its projected life Make sure a new drum is available and replace the drum when print quality begins to deteriorat...

Page 221: ...uld clear INVALIDTONERCART REFERTOUSERGUIDE This error will occur if an incorrect toner cartridge is installed This machine will only operate using toner cartridges specified for use in this machine I...

Page 222: ...int Scan Counters 1 Press Menu Exit to enter the menu 2 Press or to select Counter Press Enter 3 Press or to select the counter you want Press Enter 4 Press Menu Exit to return to standby mode Resetti...

Page 223: ...the control panel keys Problem 3 The display tells you to replace paper even though there is paper in the paper tray Problem 4 Your documents jam Problem5 Your machine won t dial Problem6 The display...

Page 224: ...cted to a PBX and you can t dial out Problem 17 You want to answer an external telephone but your machine always answers first Problem 18 Your received faxes sometimes look distorted Problem 19 You ar...

Page 225: ...osition Check your wall outlet to make sure that it has power Problem 2 Nothing happens when you press the control panel keys Solution Turn the machine off Wait 10 seconds Then turn it on again Proble...

Page 226: ...utlet Make sure that your telephone line not your external telephone or handset is connected to the LINE outlet on the back of your machine If you have an external telephone connected lift the handset...

Page 227: ...rrors Try sending the fax again and check to make sure you are dialing the correct telephone number You have to dial a prefix number to get an outside line or if you are dialing internationally you ma...

Page 228: ...axing Operations Loading Documents Copy the document on your machine to see how it will transmit The problem may be caused by telephone line interference Try sending the document again later Problem 8...

Page 229: ...send the fax again If you still have a problem try making a copy of a document on your machine to make sure it is working properly Problem 11 You tried dialing using One Touch 2 or 3 digit Speed Dial...

Page 230: ...on them and you are not out of toner Solution Gently wipe the lens surface of your machine s LED array and then see if the machine works properly See Maintenance Replacing the Toner Cartridge If your...

Page 231: ...hine in polling transmission mode Problem 16 Your machine is connected to a PBX and you can t dial out Solution You must enter your dial prefix before the telephone number for each number that you dia...

Page 232: ...sk the sender to fax the document again Problem 19 You are constantly receiving unsolicited advertising on your machine Solution Try using the closed network function See Basic Faxing Rejecting Unsoli...

Page 233: ...EPLACE IMAGE DRUM message If displayed replace the image drum Your machine may be set to Answering Mode Memory Reception Mode Change the Answering Mode to Auto Receive Mode FAX See Setting Basic Featu...

Page 234: ...980 150 Groups 20 up to x numbers each where x 140 for the 9880 230 for the 9980 Broadcast Transmissions 9880 150 locations 9980 240 locations All specifications are subject to change without notice F...

Page 235: ...CommunicationMethod Half duplex Coding Scheme MH MR MMR JBIG with ITU T ECM error correction JBIG available on Model 9980 only Memory Standard 9880 2 5MB 9980 12 5MB Optional 2 4 or 8 MB 9880 only Onl...

Page 236: ...e will print about 5 000 pages letter size of standard business communications at a typical print coverage of 4 equivalent of CCITT No 1 test chart The first toner cartridge installed in a new image d...

Page 237: ...250sheetsmaximum 16 to 24 lb 60 to 91 g m2 ManualFeeder Single Sheet Letter legal 13 inch legal 14 inch Executive A4 A5 A6 JIS B5 16 to 32 lb 60 to 121 g m2 Envelopes Monarch COM 10 DL C5 COM 9 You mu...

Page 238: ...werModes Ready Standby WarmupTime From Standby 30 seconds Environmental Temperature Operating 50 to 90 degrees Fahrenheit 10 to 32 degrees Celsius Storage 14 to 110 degrees Fahrenheit 10 to 43 degrees...

Page 239: ...ive Mode FAX 65 Automatic Mode Detection 22 Forwarding Mode FWD 67 Manual Receive Mode TEL 65 Memory Reception Mode MEM 66 PC Fax Mode PC 67 Setting 64 Telephone Answering Device Mode TAD 66 Telephone...

Page 240: ...Stop Key 33 Capitalization Caps Key 35 Chain Dial 36 Number 36 Plus Key 36 Characters Caps Key 35 Unique Key 31 Cleaning Cleaning Page 214 Scanner Path 202 Clear Clear Key Location 31 Document Jams 2...

Page 241: ...y 23 Copy Output Lever 26 Copy Stacker 26 Copy Stacker Extension 26 Copy Stacker Release Buttons 25 Dual Access 109 Face Up or Face Down 114 Copy Output Lever 26 Making Copies 112 Start Copy Key 32 Co...

Page 242: ...y Country MF 70 Display Blank Display 225 Display Messages Normal Display 219 Transmission 100 Display Panel 21 Location 24 30 Display Panel Messages 219 Distinctive Ring 180 Incoming Ring 72 Restrict...

Page 243: ...ax 130 Sending Confidential Faxes 142 Sending to a Group 120 Single Page Specifications 92 to Multiple Locations 115 FCC Sender ID 63 TSI CSI 63 Features 21 Feeder Document Tray Polling 165 First Aid...

Page 244: ...EEE 1284 Parallel Port 27 Image Gray Scale 237 Image Contrast Resolution Key 31 Image in Message Confirmation Report MCF 198 Legal to Letter Reduction 51 Light Print 230 Received Faxes Distorted 232 R...

Page 245: ...peed Access Settings 59 Mailboxes Box Information 194 Personal Box List 195 Programming 138 158 164 167 168 169 Relay Entry Report 196 Maintenance 202 Image Drum Location 28 Replacement 207 LED Printh...

Page 246: ...inting 185 MF 69 Modem Speed 236 Modes Auto Receive Mode FAX 65 Forwarding Mode FWD 67 Manual Receive Mode TEL 65 Memory Reception Mode MEM 66 PC Fax Mode PC optional 67 Remote Receive 72 Telephone An...

Page 247: ...Document Stacker Location Out of paper 23 Outside Line Dial Prefix PBX 71 Clearing 78 Entering 78 PBX 70 Connecting to 77 P Packing 234 Materials used 43 Paper Automatic Document Feeder 238 Capacity...

Page 248: ...Computer PC FAX Switch 73 Personal Mailbox Address 138 Changing Password 140 Number of 138 Type 138 Phone Line Machine doesn t answer 230 Photos Faxing 94 Polling 23 Machine won t poll 231 Reception 1...

Page 249: ...Settings 68 e Mail Key 32 Enter Key 30 Incoming Call Parameter Settings 68 Language 62 Menu Exit Key 31 Norwegian Characters Unique Key 31 35 85 86 One Touch Keypad 34 One Touch Keys 34 Pauses 36 PBX...

Page 250: ...rt Contact Number 153 Contact Number Programming 153 Relay Faxing 14 151 Contact Number Relay Broadcast Report 153 Destination Groups 157 Destination Numbers 157 Hub Key Station 151 Relay Broadcast Re...

Page 251: ...210 Resolution Print 236 Resolution Key 31 Scanning 237 Set while Loading Documents 94 Transmission TX Mode Default 175 Restrict Access 177 Department Code Setting 183 Department Code Restricted Acces...

Page 252: ...Documents 93 Multi Location Message Confirma tion Report 198 Multiple Page Documents 92 Poor Quality Received Image 228 Relay Faxing 151 Single Location Message Confirma tion Report 198 Single Page S...

Page 253: ...rs Types 58 Numeric Keypad 32 Report Options 60 Speed Dial 2 Digit 82 3 Digit 82 Alternate Telephone Number 84 and Closed Network 98 Chain Dialing Plus Key 36 Clearing 90 Communication Speed 84 Dialin...

Page 254: ...ernal Installation 50 Temperature Specifications 239 Time Setting 62 Setting for Delayed Fax 231 Timing Ring Response 179 T F Timer Prg 179 Tone MF Duration 70 Tone Key 31 Tone Plus MF DP 69 Toner Cle...

Page 255: ...1 Unique Key 31 35 Unpacking Missing Items 43 Unsolicited Faxes 98 232 Closed Network 98 Unwanted Faxes 232 Uppercase Caps Key 35 User Language Changing 74 V Ventilation Installing the Machine 42 Volu...

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