Kongsberg EM 3002, Product Description

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EM 3002 / Base version
20
855-164929 / A
6 CUSTOMER SUPPORT
Introduction
As a major supplier of multibeam echo sounders with many
years of experience, Kongsberg Maritime AS has developed a
marketing and service organization tuned to customer needs.
Installation
As part of the discussions with the client Kongsberg Maritime
AS will - free of charge and without any obligations - give
advice regarding the practical installation of the EM 3002
system. We will also - upon request - prepare proposals for the
supply of complete instrument packages and/or systems. A
project manager will usually be appointed to supervise the
delivery, installation and testing of larger instrumentation
systems.
The installation and final testing of an EM 3002 system should
be done according to Kongsberg Maritime AS’s documentation.
If required, Kongsberg Maritime AS field engineers can be
made available to
•
supervise the installation
•
perform the measurement of final location and attitude of the
transducers and/or sensors
•
perform system check-out and final testing.
Documentation and training
The Kongsberg EM 3002 is delivered with complete
documentation for installation, operation and maintenance. If
required, the manuals are prepared to reflect the actual system
on the client’s vessel.
Kongsberg Maritime AS can conduct the training of operators
and maintenance personnel to the extent required by the client.
Such training courses can take place on the vessel, on any of
Kongsberg Maritime AS’s facilities, or any other location
decided by the client.
Service
The Kongsberg Maritime AS service department has a 24 hour
duty arrangement, and can thus be contacted by telephone at any
time. The service department will assist in solving all problems
that may be encountered during the operation of the system,
whether the problem is caused by finger trouble, insufficient
documentation, software bugs or equipment breakdown.