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9.5.4 Maintenance
If you need to maintain our products, please call our service hotline: 4008-240-648, our
personnel will help you determine if your equipment needs technology service, maintenance or
calibration.
If your product needs maintenance, please attach the failure phenomenon report and
repairing address along with the product when mailing back to the manufacturer. Please use
original packaging material to pack the equipment when mailing.
If possible, please back up your data before sending the equipment.
After repairing, we will send out the equipment attached with a maintenance report. If the
equipment is beyond the guarantee scope, user should pay the expense stated on the
maintenance report. If the equipment is within the guarantee scope, we will pay the back freight.
To accelerate problem treatment process, please clearly list the product name, serial
number (refer to ex-factory label on the back cover of battery storage of OTDR product), and
statement of problems.
9.6 Transportation
When transporting the equipment, the temperature must be maintained in a regulated
scope. Equipment may be damaged during the transportation process because of improper
operation.
We suggest complying with the following procedures, so as to reduce the damaging possibility:
z
When transporting, pack the equipment with original packaging material.
z
Avoid over high humidity or over large temperature changing.
z
Avoid direct sunlight.
z
Avoid knocking and vibration.
