Troubleshooting Procedures (cont.)
Symptoms
Probable Causes
Recommended Action
5.
User keypad is illuminated, but
pump won’t start.
A.
Power cord from pump to
control is loose, disconnected
or damaged.
A.
Check wiring for proper
connections. If problem
persists, refer to
installer/dealer.
B.
Pump does not work.
B.
Replace pump. Refer to
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to
installer/dealer.
6.
Motor runs but pump won’t
prime (cavitates).
A.
Motor/Pump is shimmed too
high.
A.
Lower pump/control to
subfloor level.
B.
Small air leak at pump inlet.
B.
Securely tighten nut(s) on
intake side of pump.
C.
Motor/pump does not work.
C.
Replace motor/pump. Refer to
installer/dealer.
D.
Control does not work.
D.
Replace control. Refer to
installer/dealer.
7.
Little or poor water flow from
dual fill ports (if included).
A.
Water supply lines blocked
A.
Remove blockage.
B.
Transfer valve not fully open.
B.
Rotate transfer valve handle.
8.
Little or poor water flow from
Waterfall.
A.
Suction or harness blocked.
A.
Remove blockage.
B.
Pump does not work.
B.
Replace pump. Refer to
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to
installer/dealer.
9.
Riverjets run, but
Whitewater/Rapids jets do not
operate as described.
A.
Insufficient water in whirlpool
basin.
A.
Fill whirlpool so water covers
water-level sensors.
B.
User keypad does not work.
B.
Replace user keypad. Refer to
installer/dealer.
C.
Butterfly valve does not work.
C.
Check wiring. Replace butterfly
valve. Refer to installer/dealer.
D.
Control does not work.
D.
Replace control. Refer to
installer/dealer.
10.
Up/down volume control
arrows do not change water
flow as described.
A.
User keypad does not work.
A.
Check wiring. Replace user
keypad. Refer to
installer/dealer.
B.
Pump does not work.
B.
Replace pump. Refer to
installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to
installer/dealer.
11.
Air flow through jets does not
stop when Tidepool mode is
activated.
A.
User keypad does not work.
A.
Check wiring. Replace user
keypad. Refer to
installer/dealer.
B.
Butterfly valve does not work.
B.
Check wiring. Replace butterfly
valve. Refer to installer/dealer.
C.
Control does not work.
C.
Replace control. Refer to
installer/dealer.
12.
Air continues to flow through
one or more jets for several
seconds after Tidepool mode is
activated.
A.
Normal operation - air will
stop flowing in a short time.
A.
No action required.
13.
Pump stops before 18 minutes.
A.
GFCI or ELCB tripped.
A.
Identify source of fault, and
correct. Reset GFCI or ELCB.
B.
Suction is blocked.
B.
Remove obstruction.
C.
Jets are blocked.
C.
Remove blockage.
Kohler Co.
13
1022205-5-C
