Troubleshooting Procedures (cont.)
Symptoms
Probable Causes
Recommended Action
D.
Motor overheated and
protection device activated.
D.
Check for blockage at suction
and/or jets. Remove blockage
and allow motor to cool.
14.
Pump does not automatically
stop after 22 minutes.
A.
20-minute timer inadvertently
disabled.
A.
See service manual.
15.
Pump won’t turn off when the
power button on user keypad
is pressed.
A.
User keypad does not work.
A.
Replace user keypad. Refer to
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to
installer/dealer.
16.
Pump operates but variable
speed feature does not work.
A.
Motor/pump does not work.
A.
Replace motor/pump. Refer to
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to
installer/dealer.
17.
Bath water cools while pump
is operating.
A.
Water temperature above 104°
F (40° C).
A.
Allow bath water to cool.
B.
Heater is turned off on user
keypad.
B.
Turn heater on.
C.
Wiring from heater to control is
loose, disconnected or
damaged.
C.
Check wiring for proper
connections. Refer to
installer/dealer.
D.
Heater does not work.
D.
Replace heater. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
18.
Noisy operation.
A.
Pump banding straps have not
been cut.
A.
Cut pump banding straps with
tin snips.
B.
Dry or dislodged jet O-ring
(squeal).
B.
Remove jet, replace and
lubricate O-ring, and reinstall
jet.
19.
Remote control (if equipped)
does not work.
A.
Batteries improperly installed
or dead.
A.
Replace batteries.
B.
Antenna on wiring harness is
damaged.
B.
Replace wiring harness. Refer
to installer/dealer.
C.
Remote control not
programmed correctly.
C.
See homeowners guide or
service manual.
D.
Remote control does not work.
D.
Replace remote control.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
Troubleshooting the Chromatherapy Lights (H2 Models Only)
Symptoms
Probable Causes
Recommended Action
20.
Chromatherapy lights do not
work.
A.
Loose, disconnected or
damaged wiring/connections.
A.
Check wiring for proper
connections. Replace wiring if
necessary. Refer to
installer/dealer.
B.
Control does not work.
B.
Replace control. Refer to
installer/dealer.
1022205-5-C
14
Kohler Co.
