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Rada is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifi cations without notice.
14648
0844 571 1777
Fax: 0844 472 3076
Email – Visit
By Post:
Rada Controls, Cromwell Road,
Cheltenham, Gloucestershire GL52 5EP
To Contact Us: Eire Only
01 531 9337
E-mail:
Calls cost 7p per minute plus your phone company’s
access charge
Guarantee
Your product has the benefi t of our manufacture's
guarantee which starts from date of purchase.
Within
the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing
or replacing parts or product as we may choose.
This guarantee is in addition to your statutory
rights and is subject to the following conditions:
● The product must be installed and maintained
in accordance with the instructions given in this
user guide.
● Servicing must only be undertaken by us or our
appointed representative.
Note!
If a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or product ends at the original
expiry date.
● For shower fi ttings or consumable items we
reserve the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for non product faults (such as
damage or performance issues arising from
incorrect installation, improper use, inappropriate
cleaning, lack of maintenance, build up of
limescale, frost damage, chemical attack,
corrosion, system debris or blocked fi lters) or
where no fault has been found with the product.
● Water or electrical supply, waste and isolation
issues.
● Compensation for loss of use of the product or
consequential or indirect loss of any kind.
● Damage or defects caused if the product is
repaired or modifi ed by persons not authorised by
us or our appointed representative.
● Routine maintenance or replacement parts to
comply with the requirements of the TMV2 or
TMV3 healthcare schemes
● Accidental or wilful damage.
● Products purchased ex-showroom display.
What to do if something goes wrong
If your product does not work correctly refer to this
manual for fault diagnosis and check that it is in-
stalled and commissioned in accordance with our
instructions.If this does not resolve the issue, contact
us for help and advice.
Technical Helpdesk Service
Contact our Customer Services Team for
product advice, to purchase spare parts or
accessories or to set up service visit. You can contact
us via phone or e-mail - contact details below.
Please provide your model name, power rating (if
applicable) and date of purchase.
Rada Website (www.radacontrols.com)
From our website you can view our full product
catalogue or download a brouchure.
Spares and Accessories
We hold the largest stocks of genuine Rada
spares and accessories.
Service/Repairs
No one knows our products better than our
nationwide team of Service Technicians. We
can carry out service or repair work to your product
both during and after the guarantee period.
You have the assurance of a fully trained Technician,
genuine Rada spare parts and a 12 month guarantee
on any chargeable work done.
Service Contracts
Regular servicing ensures your product continues to
operate at the peak of performance. We offer annual
or bi-annual servicing carried out by our fully trained
technicians subject to site survey
To Contact Us - UK Customer Service &
Specifi cation Enquiries
1057515-W2-H (K83A-J)
© Kohler Mira Limited, May 2016
CUSTOMER CARE
