1023249-5-
A
14
Kohler Co.
Troubleshooting the Neckjet System
Symptoms
Probable Causes
Recommended Action
14. Keypad does not
respond when
neckjet mode is
selected.
A. Faulty user keypad.
A. Replace user keypad. Refer to
installer/dealer.
15. Pump operates but
neckjets do not turn
on Indicato ba on
A. Pillow is not installed.
A. Make sure the pillow is properly
attached to the neckjet body.
j
on. Indicator bar on
user keypad is
flashing.
B. Reed switch is faulty.
B. Check reed switch wiring and replace if
necessary. Refer to installer/dealer.
flashing.
C. Wiring harness from neckjet to control
is loose, disconnected or damaged.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
16. Pump operates but
neckjets do not turn
on Indicato ba on
A. Neckjet line is blocked.
A. Disconnect neckjet hoses and remove
blockage.
j
on. Indicator bar on
user keypad is NOT
flashing.
B. Wiring harness from neckjet to control
is loose, disconnected or damaged.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Faulty butterfly valve.
C. Replace butterfly valve. Refer to
installer/dealer.
D. Faulty control.
D. Replace control. Refer to installer/dealer.
17. Water flows from
neckjets, but
neckjets do not
l
A. Wiring harness from neckjet pulse
canister to control is loose,
disconnected or damaged.
A. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
j
pulse.
B. Faulty pulse canister.
B. Replace pulse canister. Refer to
installer/dealer.
C. Faulty control.
C. Replace control. Refer to installer/dealer.
