4. Check that no other devices are using water at the same time. Devices switching on/off (for example, washing
machines, taps etc.) can rapidly change the water pressure of the system causing rapid pressure and temperature
changes.
5. Verify that inlet filters, check valves, showerhead, and hose are not blocked (refer to “Replace/Clean the Debris Filters
and Check Valves Section”).
6. If none of the above resolved the issue, and the measured temperature is significantly different to that on the controller
display, contact Customer Service.
4e - Shower turning off too soon:
1. Check to see if you have ‘Warm Up’ mode is enabled in the KOHLER Konnect app. This is designed to ‘pause’ the
shower once showering temperature is reached.
2. Check to see if you have a maximum showering duration set. This is designed to turn off the shower after a
predetermined duration.
3. Check to see if you are using predefined showering experiences. These may turn off the shower after a predetermined
duration.
4. The shower is designed to turn off after 30 minutes.
5. Use the KOHLER Konnect app to check the error log. The shower is designed to turn off if the outlet temperature is too
high.
6. Check that the inlet water temperature and pressures are within specification. The shower may turn off if these are out
of specification. Tip: Use the KOHLER Konnect app to check the temperature of the hot water inlet.
7. If none of the above resolved the issue, contact Customer Service.
4f - Noise:
1. Some plumbing systems can produce “water hammer.” To reduce this effect, verify that all pipework is securely fixed.
2. The type of wall or flooring the appliance is fixed to will affect the perceived noise level from the product. For a quieter
operation, install the product to solid walls or structures.
3. If none of the above resolved the issue, contact Customer Service.
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Kohler Co.
