Koenic KRVC 2320 RC, User Manual

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English
Troubleshooting
If there are any problems during operation, please refer to the following table. If problems cannot
be solved as indicated under Solution , please contact your retailer.
Note: Pay attention to the audible remarks by the robot, as these also alert you about possible
issues.
Problem Possible causes Solution
Product does not work
• Interrupted power supply
• Battery is empty
• Check the power supply
• Re-charge battery
Product cannot absorb
dust or loose suction
power
• Filters are blocked with dirt
• Dust container full, exceed
MAX marking
• Clean and wash the filters
• Empty dust container
Product does not move
• Roller are blocked. • Remove the blockage
Sensor malfunction • Product is placed on a dark
place.
• Sensor is block by dirt
• Place the product to a
lighter place
• Clean the sensor
Product does not charge • Product did not dock properly. • Place the product again
onto the charging station
Dry “stripes” remain
during wet cleaning.
Wet cleaning result is
unequal
• Cleaning cloth not thoroughly
wetted
• Soak cleaning cloth before
wet cleaning
Robot looses traction
during wet cleaning /
wheels are spinning
• A detergent has been added to
the water in the tank
• Clean the water tank to
wash out the detergent.
It is recommended to use
pure water only
Troubleshooting, indicated by audible signals of the robot
Voice signal of the robot Necessary action
The left wheel is hanging in the air Move the robot to a new position and restart the task
Lead brush is twined Remove dirt (e.g. long hairs) from the brush
The right wheel is hanging in the air Move the robot to a new position and restart the task
The left wheel is twined Remove dirt (e.g. long hairs) from the wheel
The right wheel is twined Remove dirt (e.g. long hairs) from the wheel
Because of the uneven ground Move the robot to a new position and restart the task
The side brushes are twined Remove dirt (e.g. long hairs) from the brushes
The speed sensor is abnormal Turn off the bottom power switch and restart after 5
minutes. If the fault cannot be discharged, contact your
retailer
The collision sensor is blocked Check the collision detection board for damages /
blockages
The dustbin has loosened Ensure that the dust bin is properly fastened to the
robot
The ground sensor is blocked Clean the sensor lens and restart it. If the fault cannot
be discharged, contact your retailer
Work Current detected abnormal Check the side brushes, wheels and roller brush.
Disposal
Do not dispose of this product as
unsorted municipal waste. Return it to a
designated collection point for the
recycling of WEEE. By doing so, you will help to
conserve resources and protect the
environment. Contact your retailer or local
authorities for more information.
Please dispose of batteries in an
environmentally friendly manner. Do not
put batteries into the household waste.
Please use the return and collection systems in
your community or contact the dealer where you
purchased the product.
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