Kodak DCS 300 Series, User Manual

Page: 217 / 256

12-5
12
Wa
rr
a
n
ty
5
Out-of-Warranty Support Options
There will be a charge for call incidents if you wish to speak to a Kodak support
representative. A call incident is defined as only those issues raised during the first
telephone contact. Follow-up telephone calls by Kodak’s representative, and
callbacks to Kodak’s Support Center to resolve the call incident will not be charged,
provided a valid, active call number is provided. Calls to report bugs or anomalies
will not include charges. Calls to arrange for service will have the charges cancelled
or applied as a credit against the repair estimate or invoice.
Service maintenance agreements, which cover the repair and support of the DCS
camera and software are available. Please contact the regional Service Marketing
group at:
North America 1-800-645-6325
No-charge options include:
• FaxBack system documents
• KODAK PROFESSIONAL World Wide Web site:
http://www.kodak.com/