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Error Log
The error log in the Diagnostic Software contains information
about any errors that have occurred during scanner operations.
For more information about the error log, refer to “Error Log” in
Chapter 6, Diagnostics.
NOTE: For more information about the Diagnostic Software features,
refer to the online help in the software.
Testing the System
Two brief tests can be run to check scanner performance: self-test and
scan system test.
• A self-test checks the image processing hardware in your scanner.
• A scan system test checks the scanner’s ability to capture an image.
For more information about these tests, refer to “Testing the System” in
Chapter 6, Diagnostics.
NOTE: In order to perform a self-test or scan system test, the
Diagnostic Software must be installed on your PC.
Service Information
If you are having a problem with your scanner, first perform the
appropriate tasks in this chapter or in Chapter 5, Maintenance, or
Chapter 6, Diagnostics. The section “Problem Solving” in this chapter
has a chart that may be useful in diagnosing problems.
If the problem persists and you believe that your scanner needs
service, contact your reseller directly. Your reseller will arrange
for service.
