Kobold MAS Series, Instruction Manual

Page: 9 / 54

MAS Instruction Manual
Page 8
2
INSTALLATION
2.1
Receipt of Your
MAS
When
the equipment is received, carefully check the outside
packing carton for damage incurred in shipment. If the packing
carton is damaged, the local carrier should be notified at once
regarding their liability. Kobold’s Customer Service Department
should also be notified immediately.
Customer Service Phone Number:
USA (412) 788-2830, or Fax (412) 788-4890
For our customers other than the USA, Canada and Mexico please
call the distributor from whom you purchased your MAS or call our
head office in Germany for the Kobold location nearest you:
Germany 49(0)61-92-29-90 or Fax 49(0)61-92-23-398
Remove the packing slip from its envelope and verify that the
carton contains all parts listed. Inspect the carton and packing
material thoroughly to ensure that no spare parts or accessories
are mistakenly discarded. In case of shortages, please contact
Customer Service at the above phone number, or they may be
contacted in writing at the address listed in the next section.
Please do not return any equipment without a Return Material
Authorization, which is obtained from the Customer Service
Department. Information describing the problem, corrective action
or work to be performed at the factory, the purchase order number
that the equipment was purchased under, and the name of the
person to contact must be included with the returned equipment.
The use of a Return Material Authorization is for your benefit. It
makes the proper service and return of your equipment much
easier to accomplish.
Return shipping address:
USA KOBOLD INSTRUMENTS INC.
1801 Parkway View Drive
Pittsburgh, PA 15205
Non-North American customers may contact the KOBOLD
Messring GmbH Customer Service Department Technical
Assistance at:
Europe KOBOLD MESSRING GmbH
Nordring 22-24
65719 Hofheim/Ts.
Germany
NOTE: Equipment returned for repair that is found to be completely
operational will be subject to the current “no problem found”
billing rate.
2.2
Return Shipment