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WARRANTY
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The warranty takes effect from the date of purchase of the product, which must be demonstrated by
means of a delivery document or other document issued by the seller. The document must be shown to
the Technical Assistance Centre, if required.
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A copy of the warranty coupon sent to KLOVER s.r.l. must be stored together with the purchase
document received.
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KLOVER s.r.l. declines all liability for any accidents due to failure to observe the specifications contained
in the use and maintenance manual accompanying the device.
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Furthermore, KLOVER s.r.l. declines all liability deriving from improper use of the product by the user,
unauthorised modifications and/or repairs, and the use of non-original spare parts or spare parts not
designed for use on this product model.
KLOVER s.r.l. guarantees the quality of materials, good construction and functionality of the
product for a period of 2 years, under the following conditions:
1.
On its own unquestionable judgement, the device evidencing material or construction faults will be
repaired or replaced; with the exception of all costs relating to transport, restoration (hydraulic
disassembly and assembly operations, any masonry works and any other necessary intervention) and
accessory materials.
2.
The warranty does not cover:
- ceramic glass and ceramic-majolica and/or varnished steel linings, as they are very fragile so they
can get accidentally damaged;
- any part made of ceramic-majolica evidencing altered colour shades, pitting, cracks, shading and
slight dimensional variations, as these cannot be regarded as product defects but features deriving
from the handmade processing;
- the cast iron brazier, the cast iron grid and plate, smoke deflector or flame arresters, gaskets, fuses
or batteries inside the device's electronic system and any other removable component, if it is proved
that their condition is due to a manufacturing defect rather than the effects of wear;
- electric and electronic parts, in which the malfunction can be traced to a non-conforming electrical
connection, natural disaster (lightning, electrical discharges, etc.) and variation or voltage other than
the nominal voltage;
- any parameter calibration intervention due to the type of fuel or installation of the device.
3.
The replaced components are guaranteed for the remaining period of the warranty, starting from the date
of purchase and/or for a period not exceeding 6 months.
4.
The use of poor-quality wood pellets or other fuel could damage the components of the device thereby
voiding the relevant warranty and the manufacturer's liability. Therefore, we recommend using the fuel
type indicated in our specifications.
5.
Incorrect installation carried out by unqualified personnel, tampering with, failure to comply with the
instructions contained in this "use and maintenance manual" and those regarding “workmanlike
installation” shall void any warranty rights; the same applies to damages deriving from external factors.
At all events, any compensation for direct or indirect damages is excluded, regardless of the nature and
cause of the damages.
6.
Please bear in mind that the goods travel under the customer’s responsibility, even if delivered carriage
free, therefore we shall not be held liable for any damages due to loading and unloading operations,
accidental knocks, storage in unsuitable places, etc.
7.
The boiler unit of water-based products only connected to a heating and/or sanitary water system is
guaranteed for 5 years, at the above-mentioned conditions.
8.
The warranty is only valid if the duly filled-in warranty coupon - clearly legible in all its parts - is mailed in
a closed envelope.
The competent law court for settling any disputes is the Court of Verona.
