Pag
e 2
5
Troubleshooting
Som
e p
roblem
s
that occur may
be
re
s
olve
d by s
impl
e m
aintenanc
e o
perations
w
ithou
t
c
allin
g f
o
r t
echnica
l
assistance
.
Check the table below before calling for a service.
I
f y
ou
r a
pplianc
e is n
o
t w
orkin
g e
fficiently:
Mak
e s
ur
e t
h
e g
a
s
valve
is o
pe
n
.
Chec
k if t
h
e p
lu
g is in
.
Chec
k t
ha
t t
h
e k
nob
s a
r
e s
e
t c
orrectl
y f
o
r c
ookin
g a
n
d t
he
n r
epea
t t
h
e o
peration
s g
ive
n in t
hi
s
u
se
r m
anual
.
Chec
k t
h
e e
lectrica
l s
yste
m s
afet
y s
witche
s (
RCD)
. If t
her
e is f
ailur
e in t
h
e s
yste
m c
al
l an
e
lectricia
n
.
An
y of t
h
e f
ollowin
g a
r
e c
onsidere
d to be a
bnorma
l a
n
d m
a
y r
equir
e s
ervicing:
Yello
w t
ippin
g of t
h
e h
o
b b
urne
r f
lame.
Sootin
g up of c
ookin
g u
tensils.
Burner
s a
r
e n
o
t i
gnitin
g p
roperly.
B
urner
s f
ai
l to r
emai
n a
light.
Burner
s e
xtinguishe
d by
movement of
c
upboar
d d
oors
.
Gas valves are difficult to turn on or off.
If
t
h
e a
pplianc
e f
ail
s to o
perat
e c
orrectly
, c
ontac
t
an
a
uthorise
d s
ervic
e p
rovide
r in y
ou
r a
rea.
If
this occurs during the warranty period please check t
he
website
to request a warranty service
(see back cover of this manual for details).
When booking a service please provide your Model
No
:
OFS9021, and the individual Serial Number o
f
your appliance. This is
found on the label
inside the front right hand side of the oven
, visible
when the
oven
door is open.
Servicing of the cooktop must only be performed
by an authorised service representative
and the product must not be modified
.
Power must be disconnected before any servicing or
maintenance is undertaken.
Abnorma
l c
ondition
s
may also
i
nclude:
Excessivel
y y
ello
w or s
ootin
g f
lam
e t
ype
.
Flam
e l
iftin
g o
f
f t
h
e b
urne
r p
orts
.
Flam
e l
ightin
g b
ac
k i
nt
o t
h
e b
urne
r (
normall
y a
ssociate
d w
it
h a p
oppin
g s
ound).
Objectionabl
e o
dou
r of t
h
e f
lame
s c
ombustio
n p
roducts
.
Shoul
d a f
ault
y c
onditio
n d
evelo
p in t
h
e
cooktop
t
ha
t is n
o
t d
escribe
d a
bove
, r
efe
r to t
h
e
followin
g t
abl
e f
irs
t f
o
r p
ossibl
e c
ause
s a
n
d s
olution
s p
rio
r to c
ontactin
g an a
uthorise
d
servic
e
r
epresentative
. S
ervicin
g b
eyon
d t
h
e s
olution
s l
iste
d s
h
ould
o
nl
y be u
ndertake
n
b
y an a
uthorise
d
s
ervic
e r
epresentative
.
If this occurs during the warranty period please check the website to
request a warranty service (see back cover of this manual for details).
The Serial Number is found
on the label inside the front right hand side of the oven, visible when the oven door is open.
FAULT
POSSIBLECAUSE
SOLUTION
No spark when gas
control knob is pressed.
Nopower.
Check
if
cord
is
plugged
in
and
switched
on.
Check
mains
circuit
breaker.
Loose
sp
ark
cable.
Call authorised representative.
Burner not alignedproperly.
Remove and re-fit burner.
Burner not lighting when
spark ignition working.
Gas supply off.
Check gassupply valve.
Burner not alignedproperly.
Remove and re-fit burner.
Burner ports blocked.
Remove, clean and replace burner.
Burner goes out when
control knob released.
Flame safeguard not activated.
Re-light, allow more time for flame
safeguard to activate.
Flame safeguard faulty connection or
broken.
Call authorised representative.
