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EN
Hints and tips
Problem
Possible causes
What to do
The induction hob
cannot be turned on.
No power.
Make sure the induction hob is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area.
If you’ve checked everything and
the problem persists, call a quali-
fied technician.
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch cont-
rols are difficult to
operate.
There may be a slight film of water
over the controls or you may be using
the tip of your finger when touching
the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
Unsuitable, abrasive scourer or
cleaning products being used.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the const-
ruction of your cookware (layers of
different metals vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low hum-
ming noise when
used on a high heat
setting.
This is caused by the technology of
induction cooking.
This is normal, but the noise should
quieten down or disappear com-
pletely when you decrease the heat
setting.
Fan noise coming
fromthe induction
hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from overhea-
ting. It may continue to run even after
you’ve turned the induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while
the fan is running.
Pans do not become
hot and appears
in the display.
The induction hob cannot detect
the pan because it is not suitable for
induction cooking.
Use cookware suitable for induc-
tion cooking. See section ‘Choosing
the right cookware’.
The induction hob cannot detect the
pan because it is too small for the coo-
king zone or not properly centred on it.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
12. Hints and tips
