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Ice maker runs but produces very little ice
■
Is the room temperature hotter than normal? Room
temperatures of more than 90°F (32°C) will normally reduce
ice production.
■
Is the condenser dirty? Dirt or lint may be blocking the
airflow through the condenser. See “Condenser.”
■
Is there scale buildup in the ice maker? If there is white
scale buildup in the ice maker’s water or freezing system, you
should clean the ice maker. See “Interior Components” in the
“Cleaning” section.
■
Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap if it is loose.
Grid is not cutting ice sheets
■
Is the cutter grid securely in place? Check the cutter grid
harness plug to make sure the connection is intact. See
“Interior Components” section of “Cleaning” for instructions
on cutter grid removal.
Ice Quality
Off taste, odor or gray color in the ice
■
Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■
Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■
Are there food items stored in the ice bin? Do not store any
foods in the ice bin.
■
Were all the packaging materials removed? Make sure that
all packaging materials were removed at the time of
installation.
Thin, soft or clumps of ice
■
Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■
Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■
Are there clumps of ice in the bin? If ice is not used
regularly it will melt and form clumps. Break the clumps with
the ice scoop provided.
Plumbing Problems
■
Is the drain hose aligned over the drain? Move the ice
maker to align the drain. See “Water Supply Connection.”
NOTE: Service technicians can not repair plumbing problems
outside of the ice maker. Call a licensed, qualified plumber.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
Excessive Weight Hazard
Use two or more people to move and install ice maker.
Failure to do so can result in back or other injury.
