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TROUBLESHOOTING

FIXING BLINKING OR SOLID RED ISSUES

This section is only applicable if the booster is red or blinking red and you 

are not experiencing the desired signal boost.

  1.   Unplug the signal booster’s power supply.

  2.   Relocate the inside and outside antenna further away from each other.  The 

objective is to increase the separation distance between them, so that they 

will not create this feedback condition discussed before.

  3.   Plug power supply back in.

  4.   Monitor the indicator light on your signal booster.  If after a few seconds 

of “power on”, a solid blinking red light appears, repeat steps 1 through 

3.  Increase the separation distance until the condition is corrected and/

or desired coverage area is achieved.  NOTE: Horizontal separation of 

the two antennas typically requires a shorter separation distance than 

perpendicular separation.

If you are having any difficulties while testing or installing your booster, 

 

call KING Customer Service at (952) 345-8147.

Summary of Contents for KX1000

Page 1: ...KX1000 LTE CELL SIGNAL BOOSTER powered by weBoost User Manual EXTEND ...

Page 2: ...h this manual before installing or operating the KING Extend If you have any questions call KING Customer Service at 952 345 8147 CONTENTS CONTENTS CONTENTS 2 IMPORTANT POINTS 3 COMPONENT LOCATIONS 4 OUTSIDE ANTENNA MOUNTING OPTIONS 5 INSTALLATION 6 7 MEASURING BOOSTER PERFORMANCE 8 9 SIGNAL BOOSTER STATUS LIGHT 10 TROUBLESHOOTING 11 SPECIFICATIONS 12 13 SAFETY GUIDELINES 14 WARRANTY 15 ...

Page 3: ...casing of your signal booster will adjust to the temperature of its environment but is designed to protect the signal booster technology For example in the summer the signal booster case may be as hot as 150 degrees inside your vehicle These high temperatures will not damage the signal booster nor do they pose a fire risk to the vehicle Again be sure to place your signal booster in a location with...

Page 4: ...luded pole mounting hardware Mount booster as far away from outside antenna as possible but make sure 20 foot cable will still reach between the two A convenient place to mount the booster is to the inside back of a cabinet near a 110 VAC power source The booster can be oriented in any direction Place inside antenna as far away from booster as possible NOTE It is up to the installer to determine t...

Page 5: ...Page 5 OUTSIDE ANTENNA MOUNTING OPTIONS ...

Page 6: ...nd washers see page 5 2 Connect the separate 20 cable to the antenna LARGE CONNECTOR 3 Apply roof compatible sealant around the areas where the bracket fasteners will penetrate the roof 4 Fasten bracket to roof Make sure fastener holes and fastener heads are properly sealed INSTALLATION ...

Page 7: ...hole and feed the cable into the vehicle 7 Seal the roof hole so it is completely waterproof inside and outside Fasten cable to roof every 12 18 8 Inside place booster in desired location or install the booster to wall Connect cable to booster 9 Connect inside antenna cable to booster and place inside antenna in position 10 Plug booster into power source IMPORTANT Make sure to avoid any cabling pi...

Page 8: ... your system is set up you can go back to the dots signal by once again dialing 3001 12345 then pressing call When the menu comes back up tap phone in the top left corner of your phone IOS 11 no longer displays the decibel dBm reading in Field Test Mode Tip Using the bar indicator on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different loca...

Page 9: ... signal strength at the top left of the screen to toggle between numbers and bars Press the Home button to exit Field and Test mode Compare Results Having an accurate measurement of signal strength in decibels dBm is crucial when installing your system Decibels accurately measure the signal strength you are receiving Did you know a signal increase of just 3dB is 2 times the power of signal amplifi...

Page 10: ...ry If you are not experiencing the desired boost in coverage then refer to the troubleshooting section on the next page SOLID RED This is due to a feedback loop condition called oscillation This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower Refer to the troubleshooting section on the next page LIGHT OFF If the signal booster li...

Page 11: ...l not create this feedback condition discussed before 3 Plug power supply back in 4 Monitor the indicator light on your signal booster If after a few seconds of power on a solid blinking red light appears repeat steps 1 through 3 Increase the separation distance until the condition is corrected and or desired coverage area is achieved NOTE Horizontal separation of the two antennas typically requir...

Page 12: ...46 8 1700 2100 MHz Band 4 45 2 800 MHz Band 5 46 8 1900 MHz Band 2 44 6 700 MHz Band 12 17 30 6 35 2 35 2 39 9 79 8 83 2 700 MHz Band 13 31 0 1700 2100 MHz Band 4 79 2 800 MHz Band 5 37 9 1900 MHz Band 2 77 3 700 MHz Band 12 17 24 84 700 MHz Band 13 24 35 1700 MHz Band 4 21 3 800 MHz Band 5 23 4 1900 MHz Band 2 24 43 700 MHz Band 12 17 2 87 700 MHz Band 12 17 700 MHz Band 13 800 MHz Band 5 1700 MH...

Page 13: ...nute After five such automatic restarts any problematic bands are permanently shut off until the signal booster has been manually restarted by momentarily removing power from the signal booster Noise power gain and linearity are maintained by the signal booster s microprocessor The manufacturer s rated output power of this equipment is for single carrier operation For situations when multiple carr...

Page 14: ...ISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider In Canada BEFORE USE you must meet all requirements set out in ISED CPC 2 1 05 You MUST operate this device with approved antennas and cables as ...

Page 15: ...e abuse neglect or mishandling that alters or damages physical or electronic properties Replacement products may include refurbished Wilson products that have been recertified to conform with product specifications RMA numbers may be obtained by contacting KING Customer Support at 952 345 8147 In no event shall KING be liable for any indirect incidental or consequential damages from the sale or use...

Page 16: ...3525 Rev A 2019 KING This product is covered by U S patent s and pending application s For patents go to weboost com us patents NOT AFFILIATED WITH WILSON ANTENNA All trademarks are the sole property of their respective owners ...

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