FAULT FINDING GUIDE
FAULT FINDING GUIDE
Nothing Works
: Is the oven switched on at the socket? Is the main oven switch on? Is trip on main
fuse board on? Has fuse blown in plug ? *If trip/fuse continues to trip/blow after resetting/replacing
consult service engineer. * The top oven bulb may have blown - giving the
impression
of
oven not working! If all above are OK but oven still does not heat up - see next section
Oven Not Heating Up
: Turn oven thermostat knob to mid setting (150 - 200ºC) in line with neon, does
neon light up?
Yes
- look inside oven to see if fan blade is turning.
No and fan not
turning
- consult service engineer
Oven Burning Product
: Is thermostat turned
above
220 ºC (temperature in line with neon)?
Yes
- try
a lower setting (180 - 200 ºC) *Larger potatoes may need cooking at lower temperature for longer to
prevent over cooking outside before inside is cooked.
No
- does neon light go off when temperature
knob is turned to low setting (below 100 ºC) or off ?
No
- consult service engineer.
The whole oven, (lights, elements and fan) cycles off and then on again some time later indicating a
replacement thermostat is required.
Yes
- consult service engineer.
GUARANTEE
GUARANTEE
All King Edward equipment is covered by a 1 year guarantee from the time of purchase; this does not
effect your statutory rights. Depending on the contract you have entered into with your supplier, the
guarantee may cover Parts Only or be full Parts & Labour. Please check with your supplier for
confirmation.
Irrespective of the level of cover certain items are not covered by the manufacturers guarantee: bulbs,
fuses, main oven door seal, glass and damage to the mains lead.
The manufacturers guarantee covers all components with the exceptions highlighted above – but it does
not cover external surfaces and trim. Breakages to external trim (eg brass fittings, flue, etc) and the
deterioration in the quality/appearance of surface panels, canopy and stainless steel interiors, which are
deemed to have been caused by general wear & tear through oven usage, are not covered by this
guarantee.
Please check your fuses and electricity supply before calling out an engineer as service calls requested in
error will be charged at the normal rate.
Please have the equipment sited where it is easily accessible to the engineer and where there is adequate
room to work. In the case of an oven, please ensure the product has not been used within 6 hours of the
engineers visit and that it has cooled down sufficiently to work on.
Most service calls will be responded to within 48 hours. However, in exceptional circumstances we may
require the equipment back at our factory for investigation and repair. In these instances please allow 4
working days from collection to delivery.
Persons not authorised by King Edward Catering Equipment should not attempt to repair/adjust any part
without our prior consent as this may invalidate our guarantee as would the fitting of non specified parts.
Please contact King Edward on 01885 489200 or your equipment supplier if you have any problems.
For future reference please write your equipment serial number here:
