22
12. Troubleshooting
Notes:
• If the suggested remedy does not solve the problem, do not try to repair the
device - no parts of the device are user serviceable.
Return the device to an authorized retail outlet or distributor.
Symptom
Cause
Remedy
Nothing happens
when the power
switch is pressed.
Are there batteries in the battery
compartment or is a USB power supply
connected to the USB connector on the
compressor?
Put AA batteries in the battery
compartment or connect a USB
power supply to the USB
connector on the compressor.
No nebulisation
or low nebulisation
rate, when the
power is on.
Is there medication in the
The batteries are not new.
Change new batteries or connect a
USB power supply after pulling out
the batteries from the battery
compartment.
Nebulisation stops
automatically in 10
seconds after the
power switch is
pressed.
medication tank?
Fill the medication tank.
Is there too much/little medication in
the medication tank?
Add the correct amount of medication
to the medication tank.
Is the vaporiser head missing and
not assembled correctly?
Attach the vaporiser head correctly.
Is the nebuliser kit assembled
correctly?
Assemble the nebuliser kit correctly.
Is the nozzle blocked?
Is the vaporiser head blocked?
Rinse the outlet of the vaporiser
head with clean hot tap water.
Make sure that the nozzle is free of
blockages.
Is the nebuliser kit tilted at a
sharp angle?
Make sure that the nebuliser kit is
not tilted at an angle of more than
45 degrees.
Is the air tube connected
correctly?
Make sure that the air tube is
correctly connected to the
compressor and the nebuliser kit.
Is the air tube folded or damaged?
Make sure that the air tube does not
contain kinks.
Is the air tube blocked?
Make sure that the air tube is free of
blockages.
Is the air filter dirty?
Replace the air filter with a new one.
The device is
abnormally loud.
Is the air filter cover attached
correctly?
Attach the air filter cover correctly.
The device is
very hot.
Is the compressor covered with a
blanket or towel etc, during use.
Do not cover the compressor with a
blanket or towel etc, during use.
Check the following if the device fails during operation. You can also refer
to the pages of this manual for complete instructions.
