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5. Look for leaks in the piping system
Make sure the customer is not using any water.
• Is the meter disc still turning?
Some leaks may be so slow that the meter disc will not turn.
• Are there any leaky faucets?
• Are there any toilets that run continuously?
Place the unit in service position (6 o'clock or 12 o'clock).
Close the filtered water side of the by-pass and leave it closed for one
minute. On a Kinetico by-pass, turn it to the off position.
Open it.
• Did you hear a surge of water through the valve when it was opened?
If so, there is a leak somewhere down stream.
6. Measure the water pressure
Low water pressure can cause problems with the filtering process.
Measure the water pressure:
1. Adapt a pressure gauge to the brine fitting port on Level 3, if one is
not installed in the outlet piping.
2. Turn on one cold water faucet wide open.
3. Place either tank in the backwash portion of cycle.
• Did the pressure drop below 25 psi at the brine fitting?
The Kinetico valve requires a minimum of 25 psi for the CP 213 to function
properly.
7. Measure backwash flow
Too little backwash flow can cause problems.
Measure the amount of water coming out of the drain line during the
backwash portion of cycle.
• Is it less than the backwash rate on the specification sheet?
8. Check unit shutoff
The drain should be dry at the service positions (12 o'clock and 6 o'clock).
An occasional drip may occur. Measure the drip rate. There should be less
than 5 ml of water collected in 22 seconds.
• Is the drain running or dripping excessively in the service positions?
Solving the Problem
Having run through the above 8 steps, you are now ready to solve whatever problems have been uncovered. The next
section tells specifically how to resolve common complaints and problems with water treatment systems.
