5280 Main Street NE Minneapolis, MN 55421
1.877.226.7824 | www.kurtkinetic.com
WARRANTY
CRASH REPLACEMENT POLICY
CAUTION
CARING FOR YOUR TRAINER
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Do not over-tighten the adjustment knob (Part E). Over-
tightening will cause both tire and unit damage. Tighten only
enough to avoid tire slippage.
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When using the trainer for normal use or for extended periods
of time, the resistance unit will get hot. DO NOT touch the
resistance unit while it is in use or while it is hot.
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Always consult a doctor before beginning any exercise routine
or using any exercise or fitness product including the Kinetic
Trainer. Should you become ill, feel dizzy, light-headed or
nauseous while riding the trainer, stop riding immediately and
seek medical attention.
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While in use, the wheel of your bike and the resistance
unit may be spinning at high speeds. For this reason keep
children, pets and all items safely away from your trainer
while in use. Also be sure that your bike is correctly installed
and securely locked into the trainer before riding.
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Always use the trainer on a flat surface.
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In order to keep from tipping the trainer over, be careful not to
lean too far side to side on the Rock and Roll trainer.
By purchasing the Kinetic Trainer you’ve made an investment in a top-quality piece of
equipment. When used according to the manufacturer’s instructions and cared for with
common sense, your Kinetic trainer will provide a lifetime of training. Store the trainer
indoors, out of the rain and away from temperature extremes. Since sweat is corrosive,
you can extend the life of your trainer by wiping it off after your workout.
Kinetic by Kurt offers the original owner a lifetime warranty against
manufacturing defects and/or normal wear and tear for both the trainer frame
and the resistance unit. This warranty is not applicable to damage caused by
misuse, abuse, neglect, accident or unauthorized modification of materials or
parts. If the unit is disassembled by the consumer, this warranty is void. There
are no other warranties, expressed or implied.
It is the responsibility of the purchaser to file a warranty card via mail
or on-line with Kinetic in the event that repairs are needed. It is also the
responsibility of the purchaser to retain receipts for proof of purchase in the
event that repairs are needed. No warranty repairs will be accepted without
the warranty registration and the serial number of the trainer located on the
resistance unit.
WARRANTY CARD/PRODUCT REGISTRATION
Please complete the warranty card with the information requested and return
it to Kinetic within 30 days of purchase. You can also go to www.kurtkinetic.
com and fill out the warranty information online.
WARRANTY CLAIMS/REPLACEMENT PARTS
If you experience problems with your trainer, please call our Customer Service
Hotline at
877-226-7824
or email us at
. To help us
handle your call as efficiently as possible, please have your trainer’s serial
number ready to give to the customer service representative.
After determining what repairs or replacement parts may be needed, you will
be provided with a Return Material Authorization Number and procedures for
returning your product to Kinetic.
In some cases replacement parts may be shipped directly to you, depending
on the nature of the problem. No product returns will be accepted without a
Return Material Authorization Number.
Kinetic trainers come with a lifetime warranty on the frame and the resistance
unit to the original owner.
However, we understand that accidents can happen involving our products,
so we also offer a crash replacement policy for incidents not covered by our
lifetime warranty. Here is how it works: Kinetic will replace any part or parts
on your Kinetic Trainer that are damaged due to an accident, regardless of the
cause of that accident, and within reason for a $50.00 cost plus the cost of
parts and shipping charges.
We reserve the right to reject any product that has been so severely
damaged that it cannot be rebuilt. To be eligible, you must complete the
warranty registration process by mail or online. Crash replacement repairs
require warranty information and the serial number of your unit. This crash
replacement policy and its related charge may be subject to change without
notice.
To process a claim, please call our Customer Service Hotline at 877-226-7824
or email us at [email protected]. You will be provided a Return Material
Authorization number and you will be given instructions for returning the
product to us. In some cases replacement parts may be shipped to you. No
product returns will be accepted without an RMA number.
Record the Serial Number of Your Kinetic Trainer Here
