If your Keyspan Express Remote Receiver's light stays on and does not turn off, you will need to
disconnect the adapter/receiver and then reinstall the Keyspan Remote Software. If the Keyspan
Express Remote Receiver light still stays on, please contact
Keyspan Technical Support
for further
support.
If the Keyspan Express Remote Receiver light does not turn on at all, or displays a different
behavior, please contact
Keyspan Technical Support
for further support.
Troubleshooting: Software
Launch the
Keyspan Remote Software
.
MACINTOSH
:
Double click the KeyspanDMR application is located in your
Applications
folder.
WINDOWS
:
The
Keyspan Remote Software
application is located in your
START
menu
->
PROGRAMS
->
KEYSPAN REMOTE
.
When you open the
Keyspan Remote
software, it should report that the Mapper is running and the
Adapter (aka the Keyspan Express Remote Receiver) is connected or present.
If the Mapper is not running, use the application START/ LOAD MAPPER button to start the
Mapper. The Mapper must be running as this is the program that tells your computer what to do.
If the Adapter/Receiver is not connected or not present, check to see if the Adapter/Receiver is
connected to USB port.
Troubleshooting: Remote Control Hardware
Point the Keyspan remote control at the Express Remote Receiver and press and hold any button.
You should notice a red light blink rapidly on the Receiver.
If a red light does not blink rapidly on the Receiver when you press and hold a button on the
Express Remote Remote Control, check to see if the remote control's batteries are properly installed
and that you've removed the battery protector as described in the
Installation
section of this manual.
Also, make sure to point the Keyspan Express Remote Control directly at the Express Remote
Receiver.
Airport Express Troubleshooting
Keyspan: Express Remote - User Manual (Mac OS X & Windows)
This User Manual applies to the Keyspan Express Remote Software Version 2.2
Rev 2004Oct28
Page 21
