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Keyspan High Speed USB Serial Adapter USA-19HS User Manual Download Page 14

7.1 - Appendices -

· 
· 

Frequently Asked Questions (FAQs)

Frequently Asked Questions

 

· 

Configuration Examples for Mac OS X

Instructions on how to configure selected hardware 
and software (ie VirtualPC, Final Cut Pro, Palm) 

· 

Uninstalling Keyspan software

Instructions on how to uninstall the USB Serial Adapter 

software for Mac OS X

· 

Keyspan Warranty Information

Keyspan Warranty Information

· 

Support Information

Information about obtaining technical support

Keyspan USB Serial Adapter Software v2.x for Mac OS X User Manual

Rev 2006aug07 Page 14

Summary of Contents for High Speed USB Serial Adapter USA-19HS

Page 1: ...span Serial Assistant 10 6 1 Problem Solving 12 7 1 Appendices 14 7 1 a Frequently Asked Questions FAQs 15 7 1 c Configuration Examples for Mac OS X 16 7 1 cx 01 Palm Desktop 17 7 1 cx 02 Modem Cell P...

Page 2: ...n Palm Handhelds using Palm s HotSync Manager and UPS devices using Power Guardian software www benatong com Requirements The Keyspan USB Serial Adapter Software for Mac OS X requires the following Ma...

Page 3: ...c OS Mac OS refers to Apple s Mac OS versions prior to Mac OS X ie Mac OS 8 6 9 2 2 In this section we will refer to Mac OS when referring to Macs that have been booted directly into Mac OS 8 6 9 x Th...

Page 4: ...access serial ports via the following soft ware the Chooser ie printers applications ie Palm Pilots Control Panels ie Wacom tablets Regardless of which software you used your serial device was commun...

Page 5: ...ports from IORegistry Once the program has the list available serial ports the program uses the POSIX API to communicate with the serial port Note If you are a developer and need more information abo...

Page 6: ...al Software for Mac OS X Installer by double clicking the Keyspan USB Serial Software for Mac OS X installer icon This will start the installer Once the installer is running follow the instructions on...

Page 7: ...SB cable attach the included USB cable into the Keyspan adapter s USB port Step 5 Connect the Adapter to your USB port Attach the Adapter to your computer by connecting the Adapter s USB cable into an...

Page 8: ...rial device s serial cable to the serial port on your Keyspan USB Serial Adapter Step 2 Determine Which Keyspan Port Your Serial Device Is Connected To If you have a Keyspan product that has more than...

Page 9: ...s Software When you ve found the port selection screen in your serial device s software you may be pre sented with a list of serial port names If you have a Keyspan device that only has one serial por...

Page 10: ...Show which Keyspan adapters are connected Determine the status of the adapter software and hardware Assist in problem solving Launching the Keyspan Serial Assistant To launch the Assistant double clic...

Page 11: ...appropriate port name in your serial device s software The Settings Menu The Keyspan Serial Assistant s Settings menu is located in the Menu bar and provides access to the following command s The Unin...

Page 12: ...Support for further assistance Otherwise skip ahead to Step 2 Software Serial Device Troubleshooting Step 2 Is Your Serial Device Mac OS X Compatible Check to make certain that your serial device is...

Page 13: ...rt that your serial device is connected to and are still having problems please continue to Step 5 Step 5 Contact Technical Support If you have followed all of the above steps and are still having pro...

Page 14: ...d software ie VirtualPC Final Cut Pro Palm Uninstalling Keyspan software Instructions on how to uninstall the USB Serial Adapter software for Mac OS X Keyspan Warranty Information Keyspan Warranty Inf...

Page 15: ...n products are supported by the Keyspan USB Serial Adapter software for Mac OS X USB Twin Serial Adapter pn USA 28X USA 28XG USB PDAAdapter pn USA 19 USA 19X USA 19Qi USA 19Q High Speed USB Serial Ada...

Page 16: ...are Palm Desktop for Mac OS X Modems and Cell Phones PPP VirtualPC Final Cut Pro For the latest version of this list please visit our web site at http www keyspan com For the configuration examples f...

Page 17: ...ding you should check to see if the Keyspan serial port is installed correctly To do this open the Keyspan Serial Assistant located in your Applications folder When you open the Keyspan Serial Assista...

Page 18: ...duct that has more than one serial port note the serial port name of the serial port that your Palm is con nected to Typically the last 2 letters indicate the port number on your Keyspan hardware ie P...

Page 19: ...ync Software Setup window Step 3 Configure the HotSync Software Setup window In the HotSync Software Setup window click on the HotSync Controls tab at the top of the window This will display the HotSy...

Page 20: ...tab and window The click on the Keyspan serial port name and click on the Settings button This will open the settings window as shown below the settings window In the settings window make sure that th...

Page 21: ...ther information The part number is list as P N USA XXxx Once you have selected the correct baud rate click the OK button to return to the Connection Settings window Then click on the HotSync Controls...

Page 22: ...e Keyspan serial port hardware and software connected the Modem Cell Phone hardware to a Keyspan serial port If you have not performed any of the steps mentioned above please do so before proceeding S...

Page 23: ...serial port note the serial port name of the serial port that your modem cell phone is connected to Typically the last 2 letters indicate the port number on your Keyspan hardware ie P1 port 1 P2 port...

Page 24: ...is the Keyspan se rial port If you see this message simply click the OK button Once you are in the Network System Preference window select the Keyspan serial port this is the name of the port from St...

Page 25: ...atible modem script If they don t have one contact Keyspan Tech Sup port We may be able to assist you in finding a script You have now told the Network System Preference which modem cell phone you are...

Page 26: ...om the Configuration menu Select an access number in Telephone Number menu and enter your account s password if nec essary Click the Connect button to connect to the Internet Keyspan USB Serial Adapte...

Page 27: ...This method is compatible with all Keyspan serial ports This method is recommended for use with DOS programs or any software that is not compatible with Microsoft s Win32 Communica tions API ie any pr...

Page 28: ...erial Assistant Before proceeding you should check to see if the Keyspan serial port is installed correctly To do this open the Keyspan Serial Assistant located in your Applications folder When you op...

Page 29: ...ep 2 Launch and Configure VirtualPC to emulate a COM port Launch VirtualPC by double clicking its icon When VirtualPC is running select the Set tings command from the Edit menu Please note that the Vi...

Page 30: ...COM2 you will need to map the VirtualPC COM port to a Keyspan MAC serial port This is what causes data to be sent to COM1 or COM2 to be sent to to your Keyspan serial port To do this turn on the Mac s...

Page 31: ...s method assumes that you have already done the following 1 installed the VirtualPC software 2 installed your serial device s software in Windows in VirtualPC 3 connected your serial device hardware t...

Page 32: ...tep instructions Step 2 Configure VirtualPC to emulate USB Now that you have installed the Keyspan Windows software we are ready to configure Virtu alPC to emulate USB To do this first select the Sett...

Page 33: ...eck box Below this check box you should see an item for your Keyspan USB device Turn on this check box as well This will emulate USB and tells your emulated environment that your Keyspan USB device is...

Page 34: ...Keyspan USB device Since you have already installed the Keyspan Windows software all you need to do is check which COM port was created the Keyspan Serial Assistant for Windows that will give you thi...

Page 35: ...an icon of your Keyspan serial product If you do not see an icon of your Keyspan serial product contact Keyspan Tech Support for further information Click on the TRIANGLE to the left of your Keyspan i...

Page 36: ...ick on edit This will bring up the Device Control Preset Editor see below Select the correct protocol for your deck your Under Port select the Keyspan serial port your deck is connected to see above K...

Page 37: ...Select OK and now you should have deck control with Final Cut Pro Keyspan USB Serial Adapter Software v2 x for Mac OS X User Manual Rev 2006aug07 Page 37...

Page 38: ...tions on this process please follow these steps Step 1 Open the Keyspan Serial Assistant Open the Keyspan Serial Assistant by double clicking the Keyspan Serial Assistant icon in your Applications fol...

Page 39: ...ial Assistant open your applications folder find the Keyspan Serial Assistant icon and move it to the trash Step 4 Restart Your Computer Restart your computer to complete the uninstall process Keyspan...

Page 40: ...0 222 8802 tech support Monday through Friday 9am to 5pm Pacific International Support Options If you live outside of the United States and require assistance with your Keyspan product please contact...

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