Step 4
-
Check Your Serial Device's Software Configuration
Check to see if your serial device's software is configured to use the Keyspan port . Please refer
to your serial device's documentation for instructions on how to select/switch/configure a serial
port in that software.
Once you've found your software port configuration screen, does it display the Keyspan USB
Serial Adapter port name(s)?
If you
do not see
the Keyspan port name(s), please contact Keyspan Technical Support for fur-
ther assistance.
If you see the Keyspan port name(s) and have properly selected the Keyspan port that your serial
device is connected to and are still having problems, please continue to
Step 5
.
Step 5
-
Contact Technical Support
If you have followed all of the above steps and are still having problems with your Keyspan USB
Serial Adapter, contact Keyspan Technical Support for further assistance.
When You Need More Help...
The Keyspan web site
http://www.keyspan.com
is your best source for technical support informa-
tion. The website includes technical notes, reference manual updates, and answers to frequently
asked questions.
You may also contact our technical support department directly via email, phone, or fax. Please
see the
Support Information
section in this manual for more details.
Keyspan USB Serial Adapter Software v2.x for Mac OS X User Manual
Rev 2006aug07 Page 13
