10
Keysight M9601A Startup Guide, Edition 2
Step 1: Unpack and Inspect the Module
Return the Module for Service
Should it become necessary to return a module for repair or service, follow the
steps below.
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance in finding Keysight contact information, visit
www.keysight.com/find/assist
.
3. Write the following information on a tag and attach it to the malfunctioning
equipment.
•
Name and address of owner. A Post Office box is not acceptable as a
return address.
•
Product model number (for example, M9601A)
•
Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side of the module.
•
Description of failure or service required
4. Carefully pack the module in its original ESD bag and packing carton. If the
original carton is not available, use bubble wrap or packing peanuts and
place the instrument in a sealed container and mark the container “FRAGILE.”
5. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
NOTE
If any correspondence is required, refer to the product by serial number and
model number.