59
DP0010A/11A/12A/13A Differential Active Probes
User’s Guide
7
Returning the Probe for
Repair/Service
Perform the following steps before shipping the probe back to Keysight
Technologies for repair / service.
1
Contact your nearest Keysight sales office for any additional details.
2
Write the following information on a tag and attach it to the malfunctioning
equipment.
•
Name and address of owner
•
Product model number (for example, DP0010A)
•
Product Serial Number (for example, MYXXXXXXXX)
•
Description of failure or service required
3
Protect the probe by wrapping in plastic or heavy paper. Use original packaging
or comparable.
4
Pack the probe in the original carrying case or if not available, use bubble wrap
or packing peanuts.
5
Place securely in a sealed shipping container and mark container as "FRAGILE".
If any correspondence is required, refer to the product by serial number and model
number.
Before returning an instrument for service, you must first call the Keysight Call
Center.
WARNING
Do not install substitute parts or perform any unauthorized
modification to the probe. Only Keysight service centers should
perform repair/maintenance on the equipment.
Only Keysight approved accessories should be used.
NOTE
Include accessories shipped with the probe.
