Keysight Technologies U3050BH11, User'S And Service Manual

Page: 47 / 48

U3050BH11 Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
The standard product warranty is a one-year return to Keysight Technologies
service warranty.
There are many other repair and calibration options available from the
Keysight Technologies support organization. These options cover a range
of service agreements with varying response times. Contact Keysight for
additional information on available service agreements for this product.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office
are available on the Web at
http://www.keysight.com/find/assist
You can also purchase accessories or documentation items on the Internet at
http://www.keysight.com/find
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight product by its model
number and full serial number. With this information, the Keysight representative can
determine the warranty status of your unit.
Shipping Your Instrument to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal
hard disk drive in your analyzer as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make a
backup copy of your critical test data located on the analyzer’s hard disk before
shipping it to Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
•
Include a complete description of the service requested or of the failure and a
description of any failed test and any error message.
•
Ship the analyzer using the original or comparable antistatic packaging materials.
•
Contact Keysight for instructions on where to ship your analyzer.
Keysight U3050BH11 User's and Service Guide 43