Kettler KB142-ZXRW, Translation Of The Original Operating Instructions

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MY21K01 - 32_1.0_24.09.2020
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Troubleshooting, fault clearance and repair
9.1.3 Fault in the assistance system
Symptom Cause Remedy
Assistance is not
available.
Is the speed too high?
1 Check on-screen indicators. The electronic gear assistance is
only active up to a maximum speed of 25 km/h.
Is the battery charged sufficiently?
2 Check battery is charged.
3 Recharge the battery if it is almost flat.
The battery may become too hot during
rides at high temperatures, up long
inclines or when carrying a heavy load
for a long time.
4 Switch off the drive system.
5 Wait a moment and then check again.
The rechargeable battery, the on-board
computer or the assistance switch may
be connected incorrectly, or one or
more of them may have a problem.
6 Contact your specialist dealer.
Assistance is not
available.
Are the pedals being pushed? 1 The pedelec is not a motorbike. Push the pedals.
Is the system switched on? 2 Press On-Off button (battery) to switch on the system.
Is the assistance mode set to [OFF]?
3 Set the assistance mode to a different level of assistance than
[OFF].
4 Contact your specialist dealer if you still feel that the no
assistance is being supplied.
The assisted journey
distance is too short.
The battery does not perform as well in
winter weather.
This does not indicate a problem.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
1 Check battery is charged.
2 Recharge the battery if it is almost flat.
Is the battery fully charged?
3 If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
4 If the distance you can cover with one single charge is very
short, replace the battery with a new one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
1 Pump up tyres.
Is the assistance mode set to [OFF]? 2 Set level of assistance to [BOOST].
The battery charge might be low.
3 Check battery is charged.
4 Recharge the battery if it is almost flat.
Have you switched on the system with
your foot on the pedal?
5 Switch on the system again without applying pressure to the
pedals.
6 If assistance is still not supplied, contact your specialist
dealer.
Table 39: Error solution for assistance system