6
troubleshooting guide
Problem
Cause
Solution
Kettle not operating.
No Power.
Check kettle is plugged in.
Kettle unplugged.
Check kettle is correctly
located to the powerbase.
Kettle not switching off
Kettle overfilled.
Check water level is not
automatically after
above the Max level.
boiling/Long switch
off time.
Lid not closed.
Check lid is closed correctly.
Water splashing out of
Filter not fitted in
Always use the filter and do
spout area.
spout area.
not overfill above the Max
level.
Lid will not close
Filter not fitted and
Check that the filter is located
correctly.
clipped securely in
correctly - refer to “the filter”
place.
section under “care and
cleaning”.
Kettle switching on and
Limescale/mineral
Check that the element is free
off during use or
build up on element
from scale.
switching off before
affecting operation.
Refer to “descaling” section
water boiled.
under care and cleaning.
Kettle stopped working
Boil dry protection
Switch off and remove from
during operation.
operated due to
the powerbase.
insufficient water in
Allow to cool down before
the kettle.
refilling.
When the kettle has cooled
down the switch will reset
itself.
Check the water level is
above the minimum level.
White deposit building
Some regions of the
If you live in a hard water area
up on glass body.
country have chalky
we recommend that you use
water. This makes
filtered water in order to
boiled water look
maintain the appearance and
cloudy and leaves a
efficiency of your kettle.
deposit on the side of
Descale your kettle - Refer to
the kettle. This is
the “descaling” section.
normal but can be
removed with regular
cleaning.
If none of the above solve the problem see “Service & Customer Care”.
