Kenwood MR-H1, User Manual

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Troubleshooting
142 Complete Guide to Your Entré Entertainment Hub, ver. 2.0
4. Cables (especially old ones) go bad more frequently than devices do.
Always suspect the cable before its device. For one thing, it’s easier to
test: simply swap the cable with one connected to a device you know is
working. Then, if the device works, it was the cable. You can generally
purchase new cables at most home electronics stores, or via the Internet.
5. User error is more likely than device failure.
You probably don’t want to hear this, but it’s true. Use this manual to go
over the steps to operate Entré. Refer to the manuals for the other devices
in your entertainment system as well.
6. Entré is a computer-based device.
Just like any other computer-based device, resetting the processor may
be necessary from time to time. Unlike your computer, Entré does not
reset the processor each time you turn it off. You must manually reset the
processor. Sometimes resetting it fixes the problem. See “Entré fails to
respond to front panel or remote commands or is responding errone-
ously” on page 150.
7. Instruction manuals are your friends.
A good rule of thumb is to check the manual when something doesn’t
work as you expected. If you read the manual before calling the store or
taking Entré back, you may find the solution to your problem much more
quickly.
The rest of this chapter presents some common problems, grouped by type,
and the steps you can take to resolve them.
How Do I Contact Kenwood?
We recommend reading this chapter before calling Kenwood. If you are still
experiencing difficulties, use one of the following methods to contact
Kenwood Customer Support:
•
Call
1-800-KENWOOD
• Email inquiry@kenwoodusa.com
• Visit the Web at www.kenwoodusa.com
How Do I Solve Problems with Video?
I don’t see anything on my TV screen
Check that:
• You have connected Entré properly. The video output must be routed
through Entré, following the instructions in How to Connect and Set Up
Your Entré .