Operating Your Devices
Devices on the Notebook Dock’s USB ports do not operate
1. Be sure that the AC power adapter is plugged into the Notebook Dock and
into a working electrical outlet.
2. Unplug and replug the USB cable into the same USB port. This may correct
the problem. If not, plug the device into a notebook USB port. If it does not
work, there may be a problem with the device.
3. If it works, plug the device into each of the Notebook Dock’s USB ports
to verify that it works with each. For ports that do not appear to work,
test again. If some ports do not work, there may be a problem with the
Notebook Dock.
Technical Support
If the answer to your problem is not in the
Troubleshooting
section of this
manual, more troubleshooting information and answers to frequently asked
questions (FAQ) are available 24 hours a day on the Kensington Website at
www.support.kensington.com
.
There is no charge for technical support except long distance charges where
applicable. See the last page of this manual for contact information.
• Call from a phone where you have access to your computer.
• Be prepared to provide the following information:
-
Name, address, and telephone number
-
The name of the Kensington product
-
Make and model of your computer
-
Your system software and version
-
Symptoms of the problem and what led to them
Network Connection
In order to connect to some networks, you may have to know the NIC card
address for the network card on the computer.
1. Go to Network Connections on Control Panel, you’ll see the following icons:
Local Area Connection, Wireless Connection (if wireless is on the computer),
Local Area Connection x (where x is some number i.e. 2, 3, 4, etc.) when the
Notebook Dock is plugged into the computer. The third icon corresponds to
the network connection for the Notebook Dock.
2. Right click on that icon and select “Properties.”
3. On the General tab, you’ll see the name of the network adapter for the
Notebook Dock (... USB to Fast Ethernet Adapter). When you roll your mouse
over the name of the adapter, the MAC address will show up.
Parallel Port Connection
Devices on the Notebook Dock’s parallel port do not operate
The parallel port on the Notebook Dock only supports a parallel port printer.
Directions for connecting and configuring printers to the parallel port are in the
Parallel port
section. If the printer is not working properly, use the following
steps to troubleshoot the port:
1. Be sure that the printer cable is connected to the Notebook Dock’s parallel port
and that the printer and Notebook Dock are connected to an electrical outlet.
2. Open Printers and Faxes from the Start menu and select Properties. Click the
Ports tab. Select USB00… Virtual Printer Port for USB. Click on the General tab.
Then, click on Print Test Page.
3. If the page prints, the connection is correctly configured.
4. If the printer does not respond, and does not work when connected directly
to the computer, the cable or the printer may be at fault. If the printer does
respond when connected to the computer, there may be a problem with the
Notebook Dock.
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• Notebook Docking Station
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