16
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are still
wet (cont�)
Washer may be tightly packed or
unbalanced�
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal� Evenly arrange the wet load
for balanced spinning� Select DRAIN & SPIN to remove excess
water� See “Using Your Washer” for loading recommendations�
Load off balanced.
See “Vibration or Off-Balance” in Troubleshooting section for
more information�
Check plumbing for correct
drain hose installation� Drain hose
extends into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation� Use drain hose form
and securely attach to drainpipe or tub� Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Not using HE detergent or using too
much HE detergent�
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning� Use only HE detergent� Always
measure and follow detergent directions for your load� To remove
extra suds, select RINSE & SPIN� Do not add detergent�
Dry spots on load after
cycle
High speed spins extract more
moisture than traditional top-load
washers�
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply�
Make sure hot and cold inlet hoses are not reversed�
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged�
Remove any kinks in hoses�
Energy-saving controlled wash
temperatures�
ENERGY STAR
®
qualified washers use cooler wash and rinse water
temperatures than traditional top-load washers� This includes
cooler hot and warm washes�
Load not rinsed
Check for proper water supply�
Make sure hot and cold inlet hoses are not reversed�
Both hoses must be attached and have water flowing to the inlet
valve�
Both hot and cold water faucets must be on�
Inlet valve screens on washer may be clogged�
Remove any kinks in the inlet hose�
Not using HE detergent or using too
much HE detergent�
The suds from regular detergent can cause the washer to operate
incorrectly�
Use only HE detergent� Be sure to measure correctly�
Always measure detergent and follow detergent directions based
on load size and soil level�
Washer may be tightly packed�
The washer is less efficient at rinsing when load is tightly packed.
Load items in loose heaps evenly around the washplate�
Use cycle designed for the fabrics being washed�
Add only 1 or 2 additional items after washer has started�
Fabric softener option not selected�
When using fabric softener, be sure the Fabric Softener option is
selected�
Sand, pet hair, lint, etc�
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing�
Add Two Rinses to the selected cycle�
Load is tangling
Washer not loaded as recommended�
Load items in loose heaps evenly around the washplate�
Reduce tangling by mixing types of load items� Use the
recommended cycle for the type of items being washed�
Wash action and/or spin speed too
fast for load�
Select a cycle with a slower wash action and slower spin speed�
Note that items will be wetter than when using a higher speed spin�
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call�
