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If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Wash load not completely
covered in water�
Washer senses load size and adds correct amount of water� This is
normal and necessary for clothes to move�
Added more water to washer�
Do not add more water to washer. Adding water lifts the items off
the washplate, resulting in less effective cleaning.
Washer not loaded as recommended�
Load items in loose heaps evenly around the washplate�
Add only 1 or 2 additional items after washer has started�
Adding detergent on top of load�
Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the load items�
Not using HE detergent or using too
much HE detergent�
The suds from regular detergent can prevent washer from
operating correctly�
Use only HE detergent� Be sure to measure correctly�
Always measure detergent and follow detergent directions based
on load size and soil level�
Not using correct cycle for fabric
type�
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning�
If using Express cycle (on some models), wash only a few items�
Use Whites, Heavy Duty, or Cold Clean cycle for tough cleaning�
See the “Cycle Guide” to match your load with the best cycle�
Not using dispensers�
Use dispensers to avoid chlorine bleach and fabric softener
staining�
Load dispensers before starting a cycle�
Avoid overfilling.
Do not add products directly onto load�
Not washing like colors together�
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer�
Odors
Monthly maintenance not done as
recommended�
Run the Clean Washer cycle after every 30 washes� See “Washer
Care” in “Washer Maintenance�”
Unload washer as soon as cycle is complete�
Not using HE detergent or using too
much HE detergent�
Use only HE detergent� Be sure to measure correctly�
Always follow the detergent directions�
See “Washer Care” section�
Fabric Damage
Sharp items were in pockets during
wash cycle�
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears�
Strings and straps could have tangled� Tie all strings and straps before starting wash load�
Items may have been damaged
before washing�
Mend rips and broken threads in seams before washing�
Fabric damage can occur if the load
is tightly packed�
Load items in loose heaps evenly around washplate�
Load items should move freely during wash to avoid damage�
Use cycle designed for the fabrics being washed�
Add only 1 or 2 additional items after washer has started�
Garment care instructions may not
have been followed�
Always read and follow garment manufacturer’s care label
instructions� See the “Cycle Guide” to match your load with the
best cycle�
Liquid chlorine bleach may have been
added incorrectly�
Do not pour liquid chlorine bleach directly onto load� Wipe up
bleach spills�
Undiluted bleach will damage fabrics� Do not use more than
recommended by manufacturer�
Do not place load items on top of bleach dispenser when loading
and unloading washer�
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call�
