TROUBLESHOOTING
Many solutions given here can make your grilling experience safer and more enjoyable.
Problem
Possible Cause
Corrective Action
Grill or side burner 1. The ignition system is not
will not light
properly installed.
2. Other possible causes are
described in the Use and
Care Guide.
1. Reinstall the ignition system and
make sure the sparks are
produced close to the burner
ports or close to the infrared
burner ceramic surface.
2. Please refer to the Use and Care
Guide for more details.
Burner flame is
yellow and gas
odor can be
smelled
1. Spiders or insects block the
air
shutter.
2. Gas leaks.
1. Clean blockages.
2. Check for the source of gas
leaks.
Low heat with the
knob in “HI”
position
1. Natural gas pressure is low.
2. Installed with the wrong
nozzles.
3. Burner ports are blocked.
1. This model is set for 7 in. natural
gas pressure usage. Please
check your natural gas supply
system to have correct gas
pressure. Regulator is not
needed after NG conversion.
2. Check the valves to make sure
you
installed
the correct NG
orifices.
(See the orifice sizes on page 3.)
3. Clear burner ports of any
obstructions.
Low heat,
natural gas
Gas pressure is significantly
affected by gas line and
length of gas line from house
gas line.
Check your gas line and make
corrections by following the chart
below.
From House to Grill
Distance Tubing
Size
Up to 25 ft.
3/8 in. diameter
26 ft.-50 ft.
1/2 in. diameter
2/3 of run 3/4 in.
51 ft.-100 ft.
1/3 of run 1/2 in.
24
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