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Problem Possible Cause Corrective Action
Burner blows out
1. LP tank is empty.
2. Burner is not aligned with the
control valve.
3. Gas supply is not sufficient.
1. Refill the LP Tank.
2. Install the burner correctly.
3. Check the gas supply hose and make
sure there are no leaks and no knots.
Low heat with the
knob in “HI”
position
1. Low heat is found in natural gas
models.
2. Ports are blocked.
3. LP tank has run out.
1. This model is set for 7 in. natural gas usage.
Please check your natural gas supply system
to have correct gas pressure.
Regulator is not needed for NG model.
Check the orifice if you installed NG nozzles.
2. Clear ports of any obstructions.
3. Refill the LP tank.
Low heat, natural gas
Gas pressure is significantly
affected by gas line and length of
gas line from house gas line.
Check your gas line and make corrections by
following the chart below.
From House to Grill
Distance Tubing Size
Up to 25 ft. 3/8 in. diameter
26 -50 ft. 1/2 in. diameter
51 -100 ft.
2/3 in. of run 3/4 in.
1/3 in. of run 1/2 in.
