14
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly� Jam nuts must be tight against
the bottom of the cabinet�
Washer may not be level�
Check floor for flexing or sagging. If flooring is uneven, a ¾"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions�
Vibration during spinning
or washer stopped with
all dial lights flashing
Load could be unbalanced�
Load items in loose heaps evenly around the washplate� Adding
wet items to washer or adding more water to basket could
unbalance washer�
Avoid washing single items� Balance a single item such as a rug
or jeans jacket with a few extra items. If the dial is flashing,
redistribute the load, close the lid, and touch and hold the Start/
Pause/Unlock Lid button�
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as comforters or poly-filled jackets. Other items may not be
appropriate for Bulky/Bedding cycle� See “Cycle Guide�”
Item or load not suitable for selected cycle� See “Cycle Guide”
and “Using Your Washer�”
Noises
Clicking or metallic noises Objects caught in washer drain
system�
Empty pockets before washing� Loose items such as coins could fall
between basket and tub or may block pump� It may be necessary
to call for service to remove items�
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket�
Gurgling or humming
Washer may be draining water�
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the spin/drain cycles�
Humming
Load sensing may be occurring�
You may hear the hum of the sensing spins after you have started
the washer� This is normal�
Whirring
Basket may be slowing down�
You may hear the whirring sound of the basket decelerating�
This is normal�
Water Leaks
Check the following for
proper installation:
Washer not level�
Water may splash off basket if washer is not level.
Fill hoses not attached tightly�
Tighten fill-hose connection.
Fill hose washers
Make sure all four fill hose flat washers are properly seated.
Drain hose connection
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub�
Do not place tape over drain opening�
Check household plumbing for leaks
or clogged sink or drain�
Water can back up out of a clogged sink or drainpipe� Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Washer not loaded as recommended�
An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer” for
loading instructions�
Washer not performing as expected
Not enough water
in washer
Load not completely covered in water� This is normal operation for an HE low-water washer� The load
will not be completely underwater� The washer senses load
sizes and adds correct amount of water for optimal cleaning�
See “What’s New under the Lid.”
IMPORTANT:
Do not add more water to washer� Adding water lifts
the items off the washplate, resulting in less effective cleaning.
Run Clean Washer cycle to optimize the water level and wash
performance�
First try the solutions suggested here for assistance and to possibly avoid a service call�
