6-6
Troubleshooting
If a telephone resolution is not possible, the applications engineer will
issue you a Return Material Authorization (RMA) number and ask you to
return the equipment. Include the RMA number with any documentation
regarding the equipment.
When returning equipment for repair, include the following information:
●
Your name, address, and telephone number.
●
The invoice or order number and date of equipment purchase.
●
A description of the problem or its symptoms.
●
The RMA number on the
outside
of the package.
Repackage the equipment, using the original anti-static wrapping, if
possible, handling it with ground protection. Ship the equipment to:
ATTN: RMA #_______
Repair Department
Keithley Instruments, Inc.
28775 Aurora Road
Cleveland, Ohio 44139
Telephone 1-888-KEITHLEY
FAX (440) 248-6168
Notes:
If you are submitting your equipment for repair under warranty,
you must include the invoice number and date of purchase.
To enable Keithley to respond as quickly as possible, you must include
the RMA number on the outside of the package.
Section 6 Page 6 Tuesday, April 10, 2001 10:19 AM
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
