15
Appendix
List of Exception and Troubleshooting
Failure Problems
Possible Causes and Solutions to the Problems
The user cannot turn on the
robot
1. The robot suffers electricity shortage; please energize the robot
to charge through the adapter.
2. For other causes, please contact customer service personnel.
Failure to charge normally. 1. Press the yellow indicator light of the adapter, the indicator will
turn red.
2. For other causes, please contact customer service personnel.
Robots cannot move and
navigate
1. The robot is in the blind area of the map, please turn off the
robot and push it to the vicinity of the starting point to start
navigation again.
2. The top camera, stereo vision or laser layer gap is covered;
please ensure that the above modules are not covered.
3. Robot radar failure; please check the rotation of the laser radar.
4. Robot collision switch failure; please check whether the collision
switch is squeezed.
5. For other causes, please contact customer service personnel.
Robots cannot send a voice 1. The voice function of the robot is turned off or the volume is too
low; please reset the voice.
2. For other causes, please contact customer service personnel.
Abnormal robot movement Please turn off the power supply of the machine immediately and
contact the customer service personnel for disposal.
Robot falls
Please turn off the power supply of the machine immediately and
contact the customer service personnel for disposal.
