84
a
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Tr
ouble
shooting
X
Troubleshooting
.
More detailed information is available at the following au web page: “
Troubleshooting/
Malfunction Diagnosis
” on the au Customer Support site.
Symptom
Item to Check
Solution
Page
Cannot turn
the power on.
Is the battery pack charged?
Charge the battery pack.
P.12
Did you press
%
for more
than one second?
Press
%
for more than one second.
P.14
Cannot make
calls.
Is “
” displayed on the
screen?
Move to a location where “
” is not
displayed, and try again. Also, check the
“
Area Setting
”.
P.14,
P.36
Did you enter the phone
number starting with the area
code?
When making a call to a phone other than
a cellphone, enter the phone number
starting with the area code even if you are
in the same city.
P.27
Is the power turned on?
Press
%
for more than one second to
turn the power on.
P.14
Did you press
&
?
Press
&
after entering the phone number.
P.27
Cannot receive
calls.
Is “
” displayed on the
screen?
Move to a location where “
” is not
displayed. Also, check the “
Area Setting
”.
P.14,
P.36
Is the power turned on?
Press
%
for more than one second to
turn the power on.
P.14
The battery
pack runs out
of power in a
short time.
Are you using functions like au
Media Tuner and LISMO
Player for a long time?
Some EZ apps (BREW
R
) may consume the
power of the battery pack quickly. Also, the
power of the battery pack is consumed quickly
when you use au Media Tuner and LISMO
Player, and when the “
Counter Setting
” of
“
Run&Walk Settings
” is set to “
ON
”.
-
Keys do not
respond.
Is the power turned on?
Press
%
for more than one second to
turn the power on.
P.14
A warning tone
sounds, and
then the power
turns off.
Is the level of the battery pack
low?
Charge the battery pack.
P.12
Calls are
answered
automatically.
Is Answer Memo set?
Press
!
for more than one second to
cancel Answer Memo.
P.31
Cannot hear
the other
party’s voice.
Is the earpiece volume level
low?
Press
B
during a call to increase the
earpiece volume level.
P.29
From W64SH
Press
b
・
F
to select “
au one Top
”
・
A
・
F
to select “
au
お客さまサポー
ト
(au Customer Support)
”
・
A
・
F
to select “
調べる
(Check Information)
”
・
A
・
F
to select “
オンラインマニュアル
(Online Manual)
”
・
A
・
F
to
select “
故障診断
Q&A
(Diagnosis Q&A)
”
・
A
From PC
http://www.kddi.com/customer/service/au/trouble/kosho/index.html