CHAPTER 13. FREQUENTLY
ASKED QUESTIONS
This chapter is devoted to questions most frequently asked by users regarding
the installation, setup, and operation of Kaspersky Anti-Virus. We will try to
answer them here in detail.
Question: Can Kaspersky Anti-Virus be used with other vendors' anti-
virus software?
In order to avoid conflicts we recommend that you remove any third-
party anti-virus software before you install Kaspersky Anti-Virus.
Question: Why do I need a license key? Will my Anti-Virus work without
it?
Kaspersky Anti-Virus will not work without a license key.
If you are still undecided whether or not to purchase Kaspersky Anti-
Virus, we can provide you with a temporary key file (trial key), which will
only work either for two weeks or for a month. When this period expires,
the key will be blocked.
Question: What happens when my Kaspersky Anti-Virus license
expires?
After the expiration of the license, Kaspersky Anti-Virus will continue
operating, but anti-virus database updating feature will be disabled . The
anti-virus application will continue disinfecting objects infected with
viruses but it will be using old anti-virus database.
When this happens, inform your system administrator or contact the
dealer you purchased your copy of Kaspersky Anti-Virus from or
Kaspersky Lab directly.
Question: My Anti-Virus does not work. What should I do?
First of all, try to find you problem description and its solution in this
document (particularly this section) or in our website.
We also recommend that you contact the dealer you purchased your
copy of Kaspersky Anti-Virus from or send an e-mail message to our
Technical support service (
) or at the address
specified in your license key details.
To ensure that your request is answered as soon as possible, follow the
below suggestions: