WARRANTY
All dispensing equipment manufactured by KanPak is warranted against defects in materials and workmanship for a period of
one (1) year from the date of purchase. This Warranty does not apply to installation or problems because of installation. This
Warranty does not apply to normal preventative maintenance, maintenance or adjustment.
This warranty is subject to the following conditions:
•
This Warranty applies to the original owner only and is not assignable.
•
Should any equipment fail to function in its intended manner under normal use within the limits defined in this
Warranty, at the option of KanPak such equipment will be repaired or replaced by KanPak or its Authorized Service
Agency. KanPak will be responsible only for charges incurred or service performed by its Authorized Service Agencies.
The use of other than KanPak Authorized Service Agencies will void this Warranty and KanPak will not be responsible
for such work or any charges associated with such work. The closest KanPak Authorized Service Agency must be used.
TIME PERIOD
One Year on parts and/or labor, effective from the date of shipment unless otherwise specified. KanPak reserves the right to
replace a unit in warranty in lieu of a service call. The Authorized Service Agency may, at its option, require proof of purchase.
Parts replaced under this Warranty are warranted for the unexpired portion of the original equipment warranty only. A service
consultant is available to assist you during our normal business hours. All service-related issues will be addressed by a return
telephone call the next business day.
WARRANTY PROCEDURE
1.
Secure the model and serial number from the data label on the lower left side of the dispenser.
2.
Call the phone number (1.800.569.0826 or 203.264.7203) provided on the service label on the dispenser.
3.
The service agency will discuss the issue with the operator and determine if parts or servicing/replacing the dispenser
will resolve the issue.
4.
If parts are needed, the appropriate parts will be sent to your location.
5.
If a dispenser needs to be serviced/replaced by the KanPak service department (at the discretion of the KanPak
service representative), KanPak will provide the operator with a Return Material Authorization (RMA).
6.
The operator will arrange for the out-of-service dispenser to be shipped to KanPak in Southbury, CT.
7.
Once the out of service dispenser is received by the KanPak service center and it has met the conditions of the
warranty, KanPak will cover the shipping costs to ship a dispenser back to the customer’s original shipping location.
WARRANTY EXCLUSIONS
The following conditions are not covered by this Warranty:
•
Equipment failure related to improper installation, improper utility connection or supply, and problems due to
ventilation.
•
Equipment that has not been properly maintained, calibration of controls, adjustments, damage from improper
cleaning, and water damage to controls.
•
Equipment that has not been used in an appropriate manner, or has been subject to misuse or misapplication,
neglect, abuse, accident, alteration, negligence, damage during transit, delivery or installation, fire, flood, riot, or act
of God.
•
Equipment on which the model number or serial number has been removed or altered. If the equipment has been
changed, altered, modified or repaired by other than a qualified service technician during or after the warranty
period, then the manufacturer shall not be liable for any damages to any person or to any property, which may result
from the use of the equipment thereafter. This Warranty does not cover services performed at overtime or premium
labor rates. Should service be required at times which normally involve overtime or premium labor rates, the owner
shall be charged for the difference between normal service rates and such premium rates. KanPak does not assume
any liability for extended delays in replacing or repairing any items beyond its control. In all cases, the use of other
than KanPak authorized OEM replacement parts will void this Warranty.
This equipment is intended for commercial use only. Warranty is void if equipment is installed in other than commercial
applications
THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS AND CONSTITUTES THE ENTIRE LIABILITY OF KANPAK IN NO EVENT
DOES THE LIMITED WARRANTY EXTEND BEYOND THE TERMS STATED HEREIN.
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