KanexPro HDBASE70POE, Manual

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KANEXPRO HDBASE70POE
6. Troubleshooting & Maintenance
Problems Causes Solutions
Output images in display
show with ghost
Incorrect setting on the
display
Check the display’s setting
A cable of inferior quality
Try another high-quality
connection cable
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input / output
end.
Fail or loose connection
Make sure the connection
is good
The extender is broken
Send it to authorized
dealer for repairing.
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Wrong RS232
communication
parameters
Make sure the RS232
communication
parameters are correct.
The device has already
been broken Send it to authorized
dealer for repairing.
Static becomes stronger
when
connecting the
video connectors
Bad grounding
Check the grounding and
make sure it is connected
well.
Cannot control the device
by RS232 / IR The device has already
been broken Send it to authorized
dealer for repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.