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Kamstrup A/S • 55122714_A2_GB_04_2021
flowIQ® Gateway
If used with a radio module, mount flowIQ® Gateway at least 15 cm from pipes and
conduits and several centimetres below the ceiling.
If used with a radio module, mount flowIQ® Gateway at least 1.5 m away from any large
metal objects (e.g. refrigerators, HVAC ducts, furnaces and hot-water heaters).
If used with a radio module, do not mount flowIQ® Gateway directly under AC power
wires, circuit breaker panels or telecommunications wires.
Before replacing or mounting modules, the supply to the meter must be switched off.
The same applies for mounting of an antenna.
flowIQ® Gateway is an accessory gateway that syncs, shows and forwards meter data.
The connected flowIQ® 2200/3200 meter is the solution's legally approved entity (MID)
for billing data.
Temperature and Advanced Leak Detection data is not forwarded from flowIQ® Gateway.
If you wish to receive this data, import the flowIQ® meter in READy Manager.
Kamstrup offers support for the flowIQ® Gateway modules listed below only.
Modules are factory-mounted if ordered with flowIQ® Gateway.
Only one installed radio module is supported at the time.
Kamstrup recommends only importing flowIQ® Gateway or connected flowIQ® 2200/3200
meter in READy Manager. Not both.
When using flowIQ® Gateway as an installation point in READy Manager, only the
flow® Gateway serial number will be availbale in READy Manager.
If used with a radio module with internal antenna, it is recommended that flowIQ® Gateway
is mounted as high as possible near an exterior wall at/or above ground level.
If used with a radio module with external antenna, it is recommended that the antenna
is mounted as high as possible near an exterior wall at/or above ground level.
If the modules are ordered with flowIQ® Gateway, they are factory-mounted.
All radio-based modules must have either an internal or external antenna connected.
Please note that it is only possible to configure the gateway 50 times via "SETUP loop".
After 50 times, the gateway is locked against further configuration, and a total reset is
required.
Some items in "SETUP loop" are displayed as “OFF”. This means that the function is not
available in the gateway.
If the gateway's radio communication is switched off via "SETUP loop", the gateway
subsequently switches on the radio communication again when the connected
flowIQ® 2200/3200 meter registers water flow.
The symbols for radio on/off indicate whether the gateway allows radio communication,
not whether a radio module has activated its radio communication. Please be aware of
this when troubleshooting the gateway's wireless communication.
Remember to enable transport mode when exchanging or decommissioning a battery-
driven flowIQ® Gateway. If this is not done, the gateway will keep sending data to the
MDM system.
